Assistant General Manager

The h.wood Group; City of Niagara Falls (NY); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Flexible time off

Job summary

The h.wood Group is opening Lady Delilah this Fall and is seeking an Assistant General Manager to foster a positive, efficient work environment while delivering exceptional guest experiences.

The ideal candidate is passionate about fine dining, highly organized, and thrives in a hands-on role wearing multiple hats, with strong leadership of front and back of house operations.

Qualifications

• Minimum of 3 years’ experience in a full-service, high-volume dining establishment.
• Manager-level Food Handlers Card required.
• Must be 21+ years of age.
• Authorized to work in the United States.
• Ability to manage multiple tasks in stressful environments.
• Strong knowledge of front and back house operations.
• Good decision making and organizational skills.

Responsibilities

• Provide superior customer service to ensure customer satisfaction and retention.
• Respond to customer concerns efficiently and in a professional manner.
• Enforce and offer the best quality of products possible.
• Support restaurant standard practices such as P&L analysis and monthly inventory.
• Manage staff schedules based on forecast and performance measures.
• Evaluate staff performance and provide coaching to improve productivity.
• Act as a brand ambassador for the company.
• Ensure compliance of service and hospitality standards.
• Provide support to General Manager.
• Other tasks as assigned.

Skills

Experience in high-volume dining

Food Handlers Card

Right to work in US

Front & back of house operations

People management

Staff scheduling

Decision making

Organizational skills

Customer service

Energetic attitude

Job description

The h.wood Group is a Los Angeles based lifestyle and hospitality company with establishments and events across the United States and Europe. We are committed to providing a warm, inviting, and uniquely lavish experience for our diverse clientele. Our company is built on integrity, creating the world’s best restaurants, nightlife, and events.

Opening this Fall, Lady Delilah is seeking an Assistant General Manager to help foster a positive, efficient work environment while delivering exceptional guest experiences. The ideal candidate is passionate about fine dining, highly organized, and thrives in a hands-on role where they can wear multiple hats.

ROLE SUMMARY:

RESPONSIBILTIES:

• Provide superior customer service to ensure customer satisfaction and retention.
• Respond to customer concerns efficiently and in a professional manner.
• Enforce and offer the best quality of products possible.
• Support restaurant standard practices such as P&L analysis and monthly inventory.
• Manage staff schedules based on forecast and performance measures.
• Evaluate staff performance and provide coaching to improve productivity.
• Act as a brand ambassador for the company.
• Ensure compliance of service and hospitality standards.
• Provide support to General Manager.
• Other tasks as assigned.

REQUIREMENTS:

• Minimum of 3 years’ experience in a full-service, high-volume dining establishment.
• Must have a Manager-level Food Handlers Card
• Must be 21+ years of age.
• Must be authorized to work in the United States.
• Must be able to manage multiple tasks in stressful environments.
• Strong knowledge of front and back house operations.
• Great decision making and organizational skills.
• Upbeat and energetic attitude.
• Responsible and trustworthy.

PERKS:

• Flexible, routine-time off
• Health, dental, vision, and life insurance with company contribution offered the first of the month after 60 days of employment.