Technology Learning and Development Specialist

Open Systems Technologies; New York (NY); On-site; USD 110,000 - 135,000; Full time

Job summary

Open Systems Technologies seeks a Technology Learning and Development Specialist in New York to drive the design, delivery, and continuous improvement of technology training across the firm. You will create programs covering firm systems, desktops, financial tools, collaboration platforms, and practice-specific tech, tailoring content to each group’s needs.

You will collaborate with IT and department leaders to measure impact, craft instructional materials, and support attorneys and staff with

Qualifications

• Bachelor's Degree required; 3–5 years relevant experience preferred in a professional services environment.
• Strong organizational and multitasking abilities with attention to detail.
• Excellent verbal and written communication skills; ability to convey complex concepts clearly.
• Solid grasp of adult learning principles and adapting training approaches to diverse learners.
• Curiosity, adaptability, and growth mindset with openness to new technologies.
• Proven ability to learn new technologies quickly and translate technical concepts into practical training.
• Energetic, proactive, and enthusiastic about driving user engagement and change.
• Proficient knowledge of Windows OS and Microsoft 365 (Word, Outlook, Excel, PowerPoint).
• Hands-on experience with NetDocuments, Litera Create, and NTD is highly desirable.
• Knowledge of AI tools and time-entry programs (e.g., iTimekeep) is a plus.
• Basic understanding of macOS and iPhone is a plus.
• Experience with Microsoft Teams, Zoom, and e-learning tools (e.g., Camtasia) is beneficial.
• Familiarity with International Practice and APO requirements is a significant plus.

Responsibilities

• Partner with the Technology Training Supervisor to continuously improve training programs, methodologies, and learning experiences.
• Coordinate and ensure effective new hire technology orientation sessions across all offices.
• Develop and deliver comprehensive training on firm systems, desktop apps, financial tools, and practice group technologies.
• Champion adoption of new technologies through engaging training and demonstrate value to increase engagement.
• Provide legal document support to various departments.
• Create instructor notes and training materials; plan, schedule, gather resources, and evaluate training.
• Prepare quick reference guides, manuals, tip sheets, and asynchronous resources.
• Collaborate with department leaders to assess training needs and design customized learning solutions.
• In partnership with IT, troubleshoot legal and support applications and provide user support across Windows, Office, DMS, CRM, and other tools.
• Offer on-demand, remote/virtual, or in-person desk-side training as needed.

Job description

Technology Learning and Development Specialist

Location: New York, NY

Compensation: $110-135K

Responsibilities:

• Partner with the Technology Training Supervisor to continuously improve training programs, methodologies, and learning experiences.
• Serve as a point person for coordinating and ensuring effective new hire technology orientation sessions that are consistent across all offices.
• Develop and deliver comprehensive training programs covering firm systems, including desktop applications, financial tools (e.g., time entry, prebill editing, expense management, and vendor invoicing), telephone systems, and practice group-specific technologies, tools, and workflows tailored to each group's unique needs.
• Champion the adoption of new technologies through engaging and practical training experiences. Effectively communicate the value of tools and workflows to increase user engagement and buy-in.
• Provide legal document support to various practice and administrative departments.
• Develop instructor notes and other instructional materials; plan, schedule, gather resources, and evaluate technology training.
• Create and prepare training and/or reference materials such as quick reference guides, training manuals, tip sheets, asynchronous resources, and other materials.
• Collaborate with department leaders and practice group heads to assess training requirements. Design, deliver, and evaluate customized learning solutions to meet those needs effectively.
• In partnership with IT, troubleshoot legal and support applications for attorneys and staff. Responsible for user support, including Windows operating system, Microsoft Office, Document Management, Client Relationship Management, and other legal technologies used at the firm.
• Provide or offer on-demand, remote/virtual, or in-person desk-side training and support as needed.

Qualifications:

• A Bachelor's Degree with 3 to 5 years of applicable work experience, preferably in a law firm setting.
• Strong organizational skills with the ability to coordinate multiple projects simultaneously and adhere to deadlines required.
• Strong verbal and written communications skills with critical attention to detail.
• Demonstrated understanding of adult learning principles and the ability to adapt training approaches to meet the needs of diverse learner audiences.
• Demonstrated curiosity, adaptability, and a growth mindset with a willingness to embrace new approaches, feedback, and evolving technologies.
• Proven ability to learn new technologies quickly and translate technical concepts into practical, user-friendly learning experiences.
• High energy and enthusiasm for driving change and user engagement required.
• Strong knowledge of Windows OS required; in-depth knowledge of Microsoft 365 programs, including Word, Outlook, Excel, PowerPoint. Hands-on experience with NetDocuments, Litera Create, and NTD highly desired. Knowledge of AI tools and time entry programs such as iTimekeep a plus. Basic understanding of MAC OS and iPhone a plus.
• Skilled in the use of Microsoft Teams, Zoom, and other online collaboration tools to facilitate training. Skilled in e-learning authoring software such as Camtasia a plus.
• Basic understanding of International Practice and APO requirements is a significant plus.
• Flexibility to work overtime when required.