Technology Integration Specialist

LHH; Chicago (IL); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Competitive salary based on experience

Annual bonus

Retirement plan with company match

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

An established industry player is seeking a Technology Integration Specialist to enhance technology operations within their organization. This role involves managing technology-related issues, supporting integrations between platforms, and collaborating with diverse teams to optimize workflows. The ideal candidate will have a strong background in project management and technical support, with a passion for improving IT processes and exploring innovative AI solutions. Join a forward-thinking company that values your contributions and offers a competitive salary, benefits, and opportunities for professional growth.

Qualifications

• 4+ years of project management experience with strong communication skills.
• 2+ years of technical support experience, preferably in logistics.
• Familiarity with EDI/API integration and system integration best practices.

Responsibilities

• Serve as the primary contact for technology-related issues and enhancements.
• Manage support tickets and collaborate with teams for system performance.
• Identify opportunities to enhance IT processes and explore AI solutions.

Skills

Project Management

Technical Support

Communication Skills

Analytical Skills

Problem-Solving

Time Management

Adaptability

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Systems

Bachelor's degree in Business Administration

Tools

Microsoft Office Suite

Power BI

SQL

Job description

This range is provided by LHH. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Job Title: Technology Integration Specialist

Location: Downtown Chicago or Waukegan, IL

LHH Recruitment Solutions is currently seeking a Technology Integration Specialist to join our client's organization in the Chicago, IL or Waukegan, IL area.

Key Responsibilities:

• Serve as the primary point of contact for technology-related issues, enhancements, and troubleshooting.
• Manage and resolve support tickets, addressing complex issues independently.
• Collaborate with internal teams and external vendors to address system errors and performance issues.
• Oversee user management, including role-based access control and account setup.
• Support integration efforts between technology platforms and external systems.
• Build and maintain relationships with vendor contacts.
• Assist with project management and implementation of technology updates.
• Identify opportunities to enhance IT processes and efficiencies.
• Explore and evaluate AI-driven solutions to improve operational efficiencies.
• Work with internal teams to optimize workflows and coordinate tasks related to system integrations.
• Source and vet third-party vendors and oversee vendor integration projects.
• Maintain key technical relationships with partners and ensure smooth operations.
• Build automated reports and dashboards using tools like Power BI.
• Participate in the planning and management of technology projects.
• Engage with various internal teams regarding support, training, and new technology implementation.
• Stay informed about emerging AI technologies and suggest pilot projects to drive efficiency and innovation.
• Collaborate with teams to identify opportunities for AI-powered analytics and automation.

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
• 4+ years of project management experience with effective communication skills.
• 2+ years of help/service support or technical support experience.
• Experience in the transportation or logistics industry is highly desirable.
• Working knowledge of EDI/API integration capabilities.
• Proficiency with Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams).
• SQL experience is a plus.
• Exceptional verbal and written communication skills.
• Strong analytical, critical thinking, and problem-solving abilities.
• Outstanding organizational skills with attention to detail.
• Ability to manage multiple priorities simultaneously.
• Familiarity with system integration best practices.
• Proven ability to collaborate effectively with diverse team members.
• Excellent time management skills and ability to meet strict deadlines.
• Flexible and adaptable, with a willingness to adjust tasks and priorities as needed.
• Passionate about improving technology operations.

Benefits:

• Competitive salary based on experience.
• Annual bonus.
• Retirement plan with company match.
• Health, dental, and vision insurance.
• Paid time off.

LHH is a leader in permanent recruitment—and in the placement of top talent. Our areas of specialty include office administration, customer service, human resources, engineering, and supply chain and logistics.

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Seniority level

Not Applicable

Employment type

Full-time

Job function

Project Management and Customer Service

Industries

Transportation, Logistics, Supply Chain and Storage