Technology - Help Desk

Tedk12; California (MO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Benefits per Classified Agreement

Job summary

Tedk12 is seeking a Help Desk Support Technician to provide frontline computer user support and triage issues via phone and in-person channels. The role focuses on diagnosing hardware, software, and network problems, maintaining work orders, and ensuring effective communication with staff and students.

Qualifications include an A+ certification or equivalent experience, strong customer service and IT skills, and the ability to lift up to 40 lbs.

Qualifications

• A+ Certification or equivalent experience.
• Good oral and written communication skills.
• Customer service experience (call center experience preferred).
• Hardware troubleshooting skills.
• Excellent software skills.
• Operating System experience (Windows 7).
• Excellent knowledge of desktops, laptops, and other common peripheral devices.
• Experience creating and deploying disk images.
• Knowledge and experience with hardware warranty procedures.
• Ability to monitor computer technology service and repair.
• Self-motivated.
• Ability to lift up to 40 lbs up to a height of 4 feet occasionally.

Responsibilities

• Provide technical support for computer users via phone.
• Maintain/update work order system and communicate work order priority and status to end users.
• Effectively diagnose and troubleshoot malfunction of computer or network devices relating to user error, faulty hardware, or software/server/network issues.
• Communicate effectively with staff and students regarding maintenance of technology.
• Effectively diagnose and troubleshoot malfunction of hardware devices, including printers, scanners, barcode readers, digital cameras, etc.
• Disaggregate service-related data to discover trends and recommend process modifications for technology service.
• Actively monitor and report compliance with the district’s technology service level agreement.

Skills

A+ certification or equivalent

Good oral and written communication

Customer service experience

Hardware troubleshooting

Software skills

Windows 7 experience

Desktops and peripherals knowledge

Disk images creation/deployment

Hardware warranty procedures

Monitor technology service/repair

Self-motivated

Lift up to 40 lbs

Job description

Applications will be accepted beginning
Monday, February 4, 2019 12:00 AM
(Central Standard Time)

Position Description

POSITION TITLE: Help Desk Support Technician

FLSA Non-Exempt

QUALIFICATIONS:

• A+ Certification or equivalent experience
• Good oral and written communication skills
• Customer service experience (call center experience preferred)
• Hardware troubleshooting skills
• Excellent software skills
• Operating System experience (Windows 7)
• Excellent knowledge of desktops, laptops, and other common peripheral devices
• Experience creating and deploying disk images
• Knowledge and experience with hardware warranty procedures
• Ability to monitor computer technology service and repair
• Self-motivated
• Ability to lift up to 40 lbs up to a height of 4 feet occasionally

TERMS OF

EMPLOYMENT: Twelve month (261 days) with benefits provided according to Classified Agreement.

ESSENTIAL JOB FUNCTIONS:

• Provide technical support for computer users via phone.
• Maintain/update work order system and communicate work order priority and status to end users.
• Effectively diagnose and troubleshoot malfunction of computer or network devices relating to user error, faulty hardware, or software/server/network issues.
• Communicate effectively with staff and students regarding maintenance of technology.
• Effectively diagnose and troubleshoot malfunction of hardware devices, including printers, scanners, barcode readers, digital cameras, etc.
• Disaggregate service-related data to discover trends and recommend process modifications for technology service.
• Actively monitor and report compliance with the district’s technology service level agreement.

OTHER JOB FUNCTIONS:

• Lead special technology projects as required.
• Attend meetings and trainings as scheduled.