Administrative Technician, Senior

City of Richmond, Virginia; Richmond (VA); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Virginia Retirement System (VRS)

Language Incentive

Referral Bonus

Tuition Assistance Program

Job summary

The City of Richmond Department of Information Technology seeks an Administrative Technician, Sr. to perform clerical and financial tasks with independent judgment within policy guidelines.

Primary duties include supporting department operations and ensuring accurate records. Responsibilities include creating and maintaining Excel spreadsheets, processing purchase orders in RAPIDS, tracking invoices, and delivering strong customer service to internal and external clients.

Qualifications

• High school diploma or GED required.
• At least 3 years of related clerical/office support experience.
• Proficiency with Word, Excel and Outlook.

Responsibilities

• Provide full-range administrative and coordination support for the department.
• Create and maintain Excel spreadsheets and reports.
• Process purchase orders in the financial system (RAPIDS) and track invoice payments.
• Assist with scheduling, phone routing, and visitor reception.
• Ensure compliance with programmatic requirements and policies.
• Prepare and manage routine forms and correspondences.

Skills

Data entry accuracy

Confidentiality

Customer service

Oral and written communication

Attention to detail

Independent work

Education

High School Diploma or GED

3 years clerical experience

Tools

Microsoft Word

Excel

Outlook

Job description

Are you Richmond R.E.A.D.Y ? R espect. E quity. A ccountability. D iversity… YOU !!!

About

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• T uition Assistance Program

Description

This opportunity is not to exceed a max compensation amount of $60,000/annually.**

The City of Richmond Department of Information Technology seeks a customer Service/accounting focused candidate for the position of Administrative Technician, Sr. This is intermediate level administrative work of moderate difficulty and complexity involving a variety of tasks requiring independent work decisions within established policies, procedures and technical knowledge in a specialty field. An employee in this class performs clerical duties in relation to a specific division program, which require the application of independent judgment based on knowledge gained through work experience. Positions in this class typically determine if compliance with programmatic requirements are met and approve or disapprove services, projects, activities or financial payments. This includes the preparing, processing and tracking of monthly journal vouchers The variety of work differs among program positions. Some positions within this class will also maintain cost, financial, inventory, manpower or other specialized reports in order to account for and evaluate items purchased, services rendered, productivity or other control oriented activities. This is accomplished by keeping records such as fees collected, quantity and quality of items purchased, credit or reimbursement due, positions or space needed, and availability of stock.

Duties include but are not limited to

• Exercised: Classification typically does not supervise.
• Received: Incumbent reporting relationship is based on department.
• Note: Other reporting relationships may apply

DUTIES

• Provides a full-range of technical, administrative and coordination services in support of the Department’s operation and functions.
• Creates and maintains various excel spreadsheets.
• Provides customer services that include answering phone calls, routing incoming calls, taking messages, greeting visitors, directing visitors to appropriate staff, and answering questions
• Prepares and process purchase orders in the financial system (RAPIDS), tracks invoice payments and research and resolve payment issues.
• Exercise excellent interpersonal skills - requires demonstrated poise, tact, diplomacy, and an ability to establish and maintain effective working/professional relationships with external and internal customers.
• Order supplies, materials, and schedule repairs

QUALIFICATIONS, SPECIAL CERTIFICATIONS AND LICENSES

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge (some Combination Of The Following)

• English language and grammar
• Experience with standard office equipment such as office machines, multi-line phone, computers, copier, fax, scanning machine, etc.
• Experience with software such as Microsoft Word, Excel, and Outlook
• Basic arithmetic calculations and mathematics
• Administrative and clerical procedures such as word processing, managing files and records, and designing forms
• Administrative and clerical procedures, and business principles

Skills (some Combination Of The Following)

• Entering data accurately
• Maintaining confidentiality
• Utilizing critical thinking and analytical skills to solve problems
• Demonstrating excellent customer service
• Data entry
• Customer service
• Oral and written communication

Abilities (some combination of the following)

• Follow established procedures
• Pay attention to detail
• Work efficiently in a fast-paced environment
• Work independently with little supervision
• Work and support a team/staff
• Multi-task
• Use sound judgment and make important decisions
• Prioritize multiple responsibilities
• Summarize notes and requests in a concise manner
• Compose written, professional correspondence

Minimum Training And Experience

• High School Diploma or GED
• Three years of related clerical or office support experience.
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

PREFERRED QUALIFICATIONS

• Four (4) years or more verifiable work experience in administrative, billing or office support that included use of a personal computer, word processing and spreadsheet software to prepare a variety of correspondence, reports, and documents
• Knowledge of DIT’s purchasing policies and procedures
• Knowledge of COR applicable purchasing, accounting and accounts payable policies and procedures
• Experience making quick and accurate judgment calls regarding the need to provide information to various internal and external customers
• Experience coordinating, monitoring and managing various services or special projects
• Experience maintaining production tracking records, generating routine correspondence and preparing monthly billing reports for services provided by a department/division
• Experience processing weekly payroll

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Veronica Kenner, by email at [e-mail].
This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.
The City of Richmond Values Veterans. We are an official V3 Certified Company.
The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.