Technology Engineer/Administrator

City of Richmond, Virginia; Richmond (VA); On-site; USD 99,000 - 121,000; Full time

Benefits offered by this job

Virginia Retirement System (VRS)

Language Incentive

Referral Bonus

Tuition Assistance Program

Job summary

The City of Richmond’s Department of Information Technology seeks a skilled Technology Engineer/Administrator to join End-User Services as an IT Asset Management Administrator. The role focuses on asset tracking, lifecycle management, software licenses, and contract compliance, with a strong emphasis on SCCM/SCSM administration.

Responsibilities include configuring System Center components, developing workflows, and maintaining documentation.

Qualifications

• Bachelor's degree in computer science or related field.
• Two years of journey-level professional systems and network engineering experience.
• Equivalent combination of training and experience may be used to meet qualifications.

Responsibilities

• Maintain IT asset life cycles and inventory systems.
• Manage hardware, software licenses, and service contracts.
• Configure and document System Center components and related tooling.
• Collaborate with IT teams to support asset-related processes and improvements.
• Provide user training and documentation for SCCM/SCSM workflows.

Skills

Asset management

IT asset lifecycle

Requirements translation

Education

Bachelor's degree in computer science or related field

Tools

SCCM

SCSM

SharePoint

SQL

PowerShell

Python

JavaScript

Intune

Job description

Are you Richmond R.E.A.D.Y ? R espect. E quity. A ccountability. D iversity… YOU !!!

About

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• T uition Assistance Program

Description

The maximum hiring compensation for this position is to not exceed a salaried rate of $109,566/year.

The City of Richmond Department of Information Technology is seeking a highly skilled Technology Engineer/Administrator. The incumbent will be assigned to End-User Services, as a IT Asset Management Administrator. Position performs various IT asset administration duties related to the City of Richmond VA hardware, software, and service contracts. Administers systems for tracking IT asset life cycles, managing inventory and maintaining information on software licenses and service level agreements. Being an IT Asset Management Administrator ensures compliance with purchasing procedures and standards. Tracks quality throughout product/contract lifetimes.

Duties

• Technology Engineer/Administrator of on-premises version of System Center Suite which includes activities such as (but not limited to) installation, configuration, maintenance, updates, harden (STIG), administer, train, and document
• SCSM Branding, Customization, and Translating User Requirements into Functionality
• Develop, manage, and troubleshoot SCSM forms, client and UI scripts, business rules, and scheduled imports
• Configure and troubleshoot SAML single-sign on for SCSM authentication and identity management
• Candidate will work with a team of information systems integrators and developers to support intelligence content management, production, tracking, and dissemination activities
• Candidate will define, develop, and implement technological solutions to support process standardization and improvement efforts
• Knowledge Management activities
• Process improvement
• Maintain KM tools such as, but not limited to, SharePoint, SCCM, SCSM, Gridpro, itNetx, Provance, and local product creation/dissemination system
• Mitigation statements support with the Windows OS, Linux OS and Database
• Documentation to include quick reference/admin guides
• Other duties as required

Qualifications, Special Certifications and Licenses

Knowledge, Skills, and Abilities

• Considerable experience with asset inventory management
• IT asset discovery software
• Purchase order software
• Inventory catalog software
• Database administration, preferably SQL, MySQL or MariaDB; SolarWinds patching/upgrades
• Software license tracking
• Creating user and administrative documentation respective to SCCM, and SCSM and training users on site specific customizations and processes
• Demonstrated familiarity with creating SCSM workflows, dashboards, custom lists
• Proven ability to interact with, extract, and translate customer requirements into working solutions and perform daily, weekly, monthly checks and recommended maintenance on all ITAM resources
• Must be able to conduct training and educating end-users on O365 capabilities and collaboration tools (OneDrive, Teams, OneNote, Outlook etc.)

Minimum Training and Experience

• Bachelor's degree in computer science or related field
• Two years of journey-level professional systems and network engineering experience
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

Licensing, Certifications, and Other Special Requirements

• Preferred: SSL, CISSP, IAT, VPN, II, AWS, MCSE, ITIL, MCSA, CCNA
• Network + and/or CCNP (or in process of obtaining)
• PowerShell, C++, HTML. Python, JavaScript, SQL scripting
• Three or more years of SCCM/Intune Administration

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Veronica Kenner, by email at [e-mail].

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

The City of Richmond values Veterans. We are an official V3 Certified Company. The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.