Systems Analyst II #JR-00594

City of Virginia Beach; Virginia Beach (VA); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Wellness program

Tuition reimbursement

Job summary

City of Virginia Beach is seeking an IT Systems Analyst II to support End User Computing by planning, coordinating, administering, and maintaining the software inventory and catalog. The role emphasizes asset management, license compliance, and service delivery across departments.

The ideal candidate has a Bachelor’s degree in IT and 4+ years of specialized IT experience, with strong ServiceNow SAM expertise and excellent written and verbal communication skills.

Qualifications

• Requires a Bachelor’s Degree in an Information Technology related field plus four (4) years of professional IT experience; OR eight (8) years in IT business applications.
• Experience with ServiceNow Software Asset Management Professional preferred.
• Strong understanding of software licensing standards.

Responsibilities

• Manage SAMPro
• Lead the software asset management program
• Create, manage, and maintain software catalog
• Manage the software asset life cycle
• Manage software license inventory, compliance, and renewals
• Evaluate costs of purchasing and managing software assets
• Generate inventory reports
• Collaborate with vendors and publishers
• Develop and update SOPs for managing software assets

Skills

ServiceNow SAM

SAM Professional

Vendor management

Data analysis

Communication skills

Asset lifecycle

Education

Bachelor’s Degree in IT

Tools

SAMPro

ServiceNow

Job description

Award-winning. Results-drive. Future-ready.

We believe the government should be at the forefront of technological innovation. Our teams are experimenting with artificial intelligence, machine learning, and other emerging technologies to conceive tomorrow's solutions. Our mission has never been clearer. We understand how citizens and employees can benefit from conveniences afforded by the latest tech offerings.

Our department provides training opportunities for staff at all levels. It's critical for IT members to constantly elevate their skill sets in preparation for what's to come. We appreciate candidates from diverse backgrounds who are energized by the challenges of working in government IT. An inquisitive imagination, purposeful passion, and consistent customer-focus are all welcome traits.

You might have what it takes. Apply today!

The IT Systems Analyst II will be a member of End User Computing with duties in planning, coordinating, administering, and maintaining the organization’s software inventory. The position’s core function will be to support the city’s software catalog.

Specific Duties

Under EUC’s Asset Management, the position will be responsible for tracking applications and entitlements. Tasks will include configuring, administering, and maintaining the ServiceNow Software Asset Management Professional application.

The selected candidate will:

• Manage SAMPro
• Lead the software asset management program
• Create, manage, and maintain software catalog
• Manage the software asset life cycle
• Manage software license (models, entitlements, and metrics) inventory, compliance, and oversee renewals
• Evaluate costs of purchasing and managing software assets
• Evaluate software usage and reclamation
• Improve IT software asset services to end users
• Work closely with application portfolio management and services owners
• Establish and maintain relationships with various vendors and software publishers
• Develop and/or update SOPs and prepare documentation for managing software assets
• Have a role in end user & mobile hardware refresh and inventory
• Generate inventory reports
• Have excellent verbal and written communication skills
• Perform other duties as assigned by EUC manager

Preferences

• Three or more years of IT and business/industry work experience, including business analysis, requirements gathering, strategic development, testing, and software & hardware life cycle management
• Three or more years of knowledge and experience in Service Now Software Asset Management Professional
• Expertise in centralized, distributed, client-server, cloud, and standalone platforms
• Experience with IT Infrastructure, environment management, and architecture Strong background in software and hardware inventory management
• Deep understanding of software licensing standards
• Strong analytical, research, and data compilation skills
• Effective communication and interpersonal abilities

This position offers a remote/hybrid work schedule arrangement within the Virginia and North Carolina surrounding areas.

As a City employee, you will enjoy a generous benefits package that includes paid time off, paid holidays, health, dental and vision insurance options, a wellness program, retirement, tuition reimbursement and more.

Additional requirements

Additional requirements:

Minimum Qualifications: Requires a Bachelor’s Degree in an Information Technology related field plus four (4) years of professional IT experience; OR any combination of education (above the high school level) and/or professional progressive IT experience equivalent to eight (8) years in fields utilizing the required knowledge, skills, and abilities in systems analysis, design and implementation of IT business applications; and associated with such positions as Systems Analyst, Systems Business Analyst, or Programmer Analyst. May be required to have a current and valid driver’s license. Special Requirements: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

The City of Virginia Beach is an Equal Opportunity Employer.