Systems Analyst II

COVB City of Virginia Beach; Virginia Beach (VA); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Remote/Hybrid schedule

Generous benefits package

Job summary

City of Virginia Beach is seeking an IT Systems Analyst II within the End User Computing team to support the city’s software catalog and asset management. The role emphasizes planning, coordinating, administering, and maintaining software inventory and entitlements.

The successful candidate will manage SAM Pro, create SOPs, and collaborate across departments to optimize software assets while adapting to a remote/hybrid work schedule in Virginia and nearby regions.

Qualifications

• Bachelor’s Degree in an Information Technology related field plus four years of professional IT experience.
• Three or more years of knowledge in ServiceNow Software Asset Management Professional.
• Strong background in software and hardware inventory management and licensing.

Responsibilities

• Track applications and entitlements under EUC’s Asset Management.
• Configure, administer, and maintain the ServiceNow Software Asset Management Professional application.
• Create, manage, and maintain the software catalog and asset lifecycle.
• Evaluate costs and usage of software assets; ensure license compliance and renewals.
• Develop SOPs and documentation for managing software assets.
• Collaborate with portfolio management and service owners; vendor relations.

Skills

IT Experience

Business Analysis

Requirements Gathering

Strategic Development

Testing

Software Lifecycle Management

Data Compilation

Effective Communication

Education

Bachelor’s Degree in Information Technology or related field

Tools

ServiceNow SAM Professional

Job description

Salary may be negotiable based on qualifications.

Job Exempt (If No, Position is eligible for overtime):

Yes

Scheduled Weekly Hours:

40

About Us:

Recognized as one of America’s Best-In-State Employers for 2024, the City of Virginia Beach is proud to offer a diverse and dynamic work environment. Our workforce plays a crucial role in delivering exceptional government services to both our citizens and fellow City employees.

Job Duties and Preferred Qualifications:

Award-winning. Results-drive. Future-ready.

We believe the government should be at the forefront of technological innovation. Our teams are experimenting with artificial intelligence, machine learning, and other emerging technologies to conceive tomorrow's solutions. Our mission has never been clearer. We understand how citizens and employees canbenefitfrom conveniences afforded by the latest tech offerings.

Our departmentprovides training opportunities for staff at all levels.It'scritical for IT members to constantly elevate their skill sets in preparation forwhat'sto come. We appreciate candidates from diverse backgrounds who are energized by the challenges of working in government IT. An inquisitive imagination, purposeful passion, and consistent customer-focus are all welcome traits.

The IT Systems Analyst II will be a member of End User Computing with duties in planning, coordinating, administering, andmaintainingthe organization’s software inventory. The position’s core function will be to support the city’s software catalog.

Specific Duties:

Under EUC’s Asset Management, the position willbe responsible fortracking applications and entitlements. Tasks will include configuring, administering, andmaintainingthe ServiceNow Software Asset Management Professional application.

The selected candidate will:

• ManageSAMPro
• Lead the software asset management program
• Create, manage, andmaintainsoftware catalog
• Manage the software asset life cycle
• Manage software license (models, entitlements, and metrics) inventory, compliance, and oversee renewals
• Evaluate costs ofpurchasingand managing software assets
• Evaluate software usage and reclamation
• Improve IT software asset services to end users
• Work closely with application portfolio management and services owners
• Establishand maintain relationships with various vendors and software publishers
• Develop and/or update SOPs and prepare documentation for managing software assets
• Have a role in end user & mobile hardware refresh and inventory
• Generate inventory reports
• Have excellent verbal and written communication skills
• Perform other duties as assigned by EUC manager

Preferences:

• Three or more years of IT and business/industry work experience, including business analysis, requirements gathering, strategic development, testing, and software & hardware life cycle management
• Three or more years of knowledge and experience in Service Now Software Asset Management Professional
• Expertisein centralized, distributed, client-server, cloud, and standalone platforms
• Experience with IT Infrastructure, environment management, and architecture Strong background in software and hardware inventory management
• Deep understanding of software licensing standards
• Strong analytical, research, and data compilation skills
• Effective communication and interpersonal abilities

This position offers a remote/hybrid work schedule arrangement within the Virginia and North Carolina surrounding areas.

As aCityemployee, you will enjoy a generous benefits package that includes paid time off, paid holidays, health, dental and vision insurance options, a wellness program, retirement, tuition reimbursement and more.

Minimum Qualifications: Requires a Bachelor’s Degree in an Information Technology related field plus four (4) years of professional IT experience; OR any combination of education (above the high school level) and/or professional progressive IT experience equivalent to eight (8) years in fields utilizing the required knowledge, skills, and abilities in systems analysis, design and implementation of IT business applications; and associated with such positions as Systems Analyst, Systems Business Analyst, or Programmer Analyst. May be required to have a current and valid driver’s license. Special Requirements: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Skills:

Working Conditions:

Per HR Policy 6.19, Americans with Disabilities, the City follows the requirements of the Americans with Disabilities Act (ADA) in all hiring and employment decisions. The City shall not discriminate on the basis of disability in its hiring and employment practices. The City shall make reasonable accommodations for the known physical or mental limitations of a qualified applicant or employee with a disability upon request unless the accommodation would cause an undue hardship on the operation of the City’s business.

VRS Contribution : All full-time employees are required to contribute 5% of annual salary toward their retirement account toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.

Drug Free Workplace : The City of Virginia Beach maintains a drug free workplace.

Equal Employment Opportunity (EEO) Statement: The City of Virginia Beach is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We do not discriminate against any applicant or employee on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status as defined by applicable law.