Technology Enabler — On-Site Desktop Support Pro

Plus Inc.; Greenville, Northern (SC, KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Plus Inc. in Greenville, SC is seeking a Desktop Support Technician to serve as the technology enabler for employees and clients.

You will build, image, configure, deploy, and maintain Windows 10/11 desktops and laptops, delivering hands-on technical support onsite and remotely when needed. You will support Microsoft 365 workloads, assist with endpoint security and patching, manage user accounts via AD/Azure AD, and document solutions in the knowledge base.

Qualifications

• 1–3 years of desktop support, help desk, or related IT experience.
• Strong Windows OS and MS 365 troubleshooting skills.
• Excellent communication with end-users and ability to translate tech to non-tech.

Responsibilities

• Install, image, configure, deploy and maintain Windows desktops and laptops.
• Troubleshoot hardware, software, and OS issues both remotely and onsite.
• Support Microsoft 365 apps including Outlook, OneDrive, Teams, and SharePoint.
• Assist with endpoint security, patching, and device compliance.
• Maintain ticket notes and contribute to SOPs and knowledge base.
• Collaborate with IT team on technology rollouts and improvements.

Skills

Windows 10

Windows 11

Microsoft 365

AD / Azure AD

Endpoint management

Customer service

Troubleshooting

Education

CompTIA A+ certification

Microsoft 365 Certified: Modern Desktop Administrator

Tools

ConnectWise

Jira

ServiceNow

Zendesk

Job description

Plus Inc. in Greenville, SC is seeking a Desktop Support Technician to serve as the technology enabler for employees and clients.

You will build, image, configure, deploy, and maintain Windows 10/11 desktops and laptops, delivering hands-on technical support onsite and remotely when needed. You will support Microsoft 365 workloads, assist with endpoint security and patching, manage user accounts via AD/Azure AD, and document solutions in the knowledge base.