Technology Depot Technician I

Flynn Group

Brecksville (OH)

Hybrid

USD 17,000 - 25,000

Part time

10 days ago

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Benefits offered by this job

Retirement Plan

Disability Insurance

Life Insurance

Tuition Reimbursement

Paid Time Off

Flexible/Hybrid Schedule

Dining Discounts

On-site Fitness Center

Job summary

Flynn Group is seeking a Technology Depot Technician in Brecksville, OH, offering temporary-to-permanent potential. The role focuses on shipping/receiving, parts stocking, inventory, and support for POS technology across Flynn Restaurant Group staff and sites.

You will work with CG4, FedEx Ship Manager, UPS WorldShip, and ServiceNOW to track and move equipment, with on-the-job training provided for hardware and processes.

Qualifications

Entry level position with training provided.
Intermediate understanding of PC and technology related hardware.
1-3 years’ experience in IT or warehouse related work is a plus.
ServiceNOW experience also a plus (ITIL/ITAM).

Responsibilities

General dismantling and cleaning of PC based equipment to include (but not limited to): KDS equipment – QSR, Logic Controls, PAR
Surveillance equipment including cameras, DVR/NVRs, and related equipment
Eager to learn and understand the troubleshooting and testing processes
Provide accurate and timely logging of information regarding customer incidents, requests, and tasks while following set processes
Work in ServiceNOW Requests and Tasks to complete workflow for equipment requested by end users
Work in FedEx Ship Manager/UPS WorldShip to maintain accurate shipping and tracking information
Demonstrate initiative and act independently to resolve warehouse cleaning and stocking related tasks
Receiving and processing of shipments at varying times from multiple vendors and suppliers
Proper asset tagging of equipment
Proper assignment (CG4) of outbound devices pertaining to their expected destination
Shipping of requested equipment while maintaining proper note taking throughout multiple complex shipments
Support and supplement our level II, level III Depot Technicians , Service Deck Technicians, the Field Technicians, as well as managers in the restaurants to supply working equipment
Assist the Technology Depot Manager to act as product liaison for major products or rollouts, working with other areas of IT, other departments, and third-party vendors to solve technical issues as needed
Working with the Depot staff to organize and maintain all equipment necessary to the Depot’s overall functions

Skills

Entry level

IT experience a plus

Warehouse experience a plus

Education

Training provided

PC hardware understanding

IT/warehouse experience

ServiceNOW experience

Tools

CG4

FedEx Ship Manager

UPS WorldShip

ServiceNOW

Job description

This is a temporary position with the potential to transition to a permanent role based on business needs and performance.

Position Description

The Technology Depot Technician will be responsible for the shipping/receiving, parts and area cleaning, stocking, and partial inventory management of technology related devices. There is a heavy emphasis towards restaurant point of sale (POS) based equipment in this line of work. This is an entry level position with on-the-job training, therefor experience is a plus, but not required. The Depot Technician I will be working alongside a team of personnel dedicated to the warehousing, repair, shipping/receiving, staging, deployment, and procurement of necessary items to support the whole of Flynn Restaurant Group’s staff and its subsidiaries. This will be paired with the maintenance and accurate inventory management of technology-based equipment utilized by all team members in our nationwide Support Centers and field level personnel. To facilitate this, the Depot Technician will need to work with the Technology Depot staff to maintain efficiencies, proper workflow, utilize tracking software (CG4, FedEx Ship Manager, UPS WorldShip, ServiceNOW), and manage all aspects of delivery and return of goods in need of repair. The Depot Technician I will also learn and adhere to processes for equipment managed by other departments within the company.

Essential Duties and Responsibilities

Primary Duties

General dismantling and cleaning of PC based equipment to include (but not limited to):
KDS equipment – QSR, Logic Controls, PAR
Surveillance equipment including cameras, DVR/NVRs, and related equipment
Eager to learn and understand the troubleshooting and testing processes
Provide accurate and timely logging of information regarding customer incidents, requests, and tasks while following set processes
Work in ServiceNOW Requests and Tasks to complete workflow for equipment requested by end users
Work in FedEx Ship Manager/UPS WorldShip to maintain accurate shipping and tracking information
Demonstrate initiative and act independently to resolve warehouse cleaning and stocking related tasks
Receiving and processing of shipments at varying times from multiple vendors and suppliers
Proper asset tagging of equipment
Proper assignment (CG4) of outbound devices pertaining to their expected destination
Shipping of requested equipment while maintaining proper note taking throughout multiple complex shipments

Secondary Duties

Support and supplement our level II, level III Depot Technicians , Service Deck Technicians, the Field Technicians, as well as managers in the restaurants to supply working equipment
Assist the Technology Depot Manager to act as product liaison for major products or rollouts, working with other areas of IT, other departments, and third-party vendors to solve technical issues as needed
Working with the Depot staff to organize and maintain all equipment necessary to the Depot’s overall functions

Qualifications

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability desired. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

Entry level position with training provided
Intermediate understanding of PC and technology related hardware
1-3 years’ experience in IT or warehouse related work is a plus
ServiceNOW experience also a plus (ITIL/ITAM)

Language Skills

English verbal and written communication skills necessary

Reasoning Ability

Ability to discover solutions in a team setting with often limited information. Self-proficient in logical reasoning to resolve hardware complications.

Certificates, Licenses, and Registrations

Dell Tech Direct Certification a plus
Brand specific training a plus

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to lift, carry and place various equipment up to and exceeding 50 pounds
Ability to kneel, bend, stand, or climb to facilitate connectivity of devices
Ability to read and work from paper and/or monitors/screens
Ability to work within time constraints

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why Work for Flynn?

Flynn Group offers a variety of benefits and perks to encourage and empower our employees. We are committed to helping each employee work and live to his or her fullest potential. We offer a variety of benefits and perks while working for us: