Technology Change Management Program Manager

BCforward; Charlotte (NC); On-site; USD 157,144,000 - 212,609,000; Full time

Job summary

BCforward is seeking a Technology Change Management Program Manager for an onsite 12-month contract in Charlotte, NC. The role focuses on enterprise change control, risk management, and coordinating software and technology deployments across multiple teams.

The candidate will administer Remedy-based change processes, create leadership-grade reporting, and work closely with developers, project managers, and business stakeholders to ensure compliant delivery.

Qualifications

• 3+ years of Project, Program, or Change Management with technology delivery coordination.
• Experience with ITSM and enterprise change governance.
• Ability to summarize technical changes for leadership.

Responsibilities

• Administer change processes using Remedy, ensuring adherence to enterprise change, security, audit, and risk standards.
• Plan, coordinate, and facilitate compliant software deployments and technology changes across multiple teams.
• Manage dependencies, risks, timelines, and stakeholder alignment for program and project initiatives.
• Maintain records, process documentation, intake governance, prioritization, and operational readiness activities.
• Create and deliver reporting that provides visibility into change and delivery health for senior leadership.
• Identify and mitigate risks proactively to minimize compliance, operational, and delivery impacts.
• Promote collaboration across developers, scrum masters, project managers, engineering, and business stakeholders.
• Partner with peer Program Managers to remove duplication, improve delivery flow, and drive efficient execution.
• Support change activities that may occur during nights or weekends as required.

Skills

Change Management

Communication

Problem Solving

Education

Bachelor's degree in Business, Computer Science, Information Technology, or equivalent experience

Tools

BMC Remedy

JIRA

Job description

Job Title: Technology Change Management Program Manager

Location: Charlotte, NC

Duration: Contract - 12 months

Pay Range: $64.52/hr (W2)

Job ID: 410647

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Technology Change Management Program Manager with a focus on Change Management to join our team onsite. The ideal candidate will have strong experience with enterprise Change Management and Risk Management processes, BMC Remedy and ITSM tooling, and a proven ability to coordinate compliant, timely software and technology changes across complex, cross-functional environments.

Responsibilities

• Administer change processes using Remedy, ensuring adherence to enterprise change, security, audit, and risk standards.
• Plan, coordinate, and facilitate compliant software deployments and technology changes across multiple teams.
• Manage dependencies, risks, timelines, and stakeholder alignment for program and project initiatives.
• Maintain records, process documentation, intake governance, prioritization, and operational readiness activities.
• Create and deliver reporting that provides visibility into change and delivery health for senior leadership.
• Identify and mitigate risks proactively to minimize compliance, operational, and delivery impacts.
• Promote collaboration across developers, scrum masters, project managers, engineering, and business stakeholders.
• Partner with peer Program Managers to remove duplication, improve delivery flow, and drive efficient execution.
• Support change activities that may occur during nights or weekends as required.

Required Skills & Qualifications

• 3+ years of Project, Program, or Change Management with technology delivery coordination or enterprise change governance.
• Experience with ITSM tools, including BMC Remedy, and Agile tools such as JIRA.
• Knowledge of enterprise change, security, risk, audit, and compliance processes.
• Strong communication skills with ability to summarize technical changes and provide clear status to leadership.
• Strong analytical, organizational, problem-solving, and critical-thinking skills.
• Bachelor's degree in Business, Computer Science, Information Technology, or equivalent experience preferred.

Preferred Skills

• Banking or financial services experience and familiarity with enterprise operating models.
• Experience with project risk management tools such as PPRT.
• Experience leveraging AI-enabled tools for documentation, planning, workflow, reporting, or delivery acceleration.
• Comprehensive understanding of project management methodologies and Change Management principles.

Work Setup and Notes

ASAP hire. Onsite required.

Location code: Charlotte NC1-028-27-02.

Hours per day: 8.

Labor type: Technical.

Why BCforward?

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.