Technology Change Lead for Product Launch & Adoption

3M HEALTHCARE; New York (NY); On-site; USD 97,983 - 166,422; Full time

Job summary

Flagstar Technology is seeking a Technology Products Launch Lead to drive adoption of OneX technology-enabled products and platforms. You will manage the change lifecycle from readiness through rollout and adoption measurement, ensuring business ownership and structured execution across lines of business.

The role emphasizes change strategy, training enablement, and cross‑functional collaboration with product, technology, and business leadership to realize value from technology investments.

Qualifications

• Experience leading change for technology-driven product or platform implementations.
• Experience in enterprise-scale initiatives across multiple business units.
• Strong training curricula development, communication plans, and stakeholder engagement skills.

Responsibilities

• Develop and execute change management strategies and plans for product implementations across all lines of business.
• Conduct impact assessments to identify stakeholder groups, business process changes, and organizational readiness gaps.
• Define change milestones aligned to product delivery timelines, coordinating with delivery teams and business leadership.
• Create and maintain stakeholder engagement plans with targeted communication cadences.
• Design and deliver training programs, job aids, quick-reference guides, and enablement materials for product rollouts.
• Coordinate with business leaders and subject‑matter experts to tailor training to specific user populations.
• Manage training logistics, scheduling, and completion tracking across business units.
• Build a scalable knowledge base of change‑management artifacts for reuse across future implementations.
• Own the communication plan for product implementations: pre‑launch awareness, launch messaging, and post‑launch support.
• Partner with business leadership to prepare frontline managers to reinforce change and address resistance.
• Facilitate readiness checkpoints and go/no‑go assessments prior to product rollouts.
• Serve as the primary point of contact for change‑related escalations during implementation.
• Define and track adoption KPIs—utilization rates, proficiency milestones, support ticket trends, and user satisfaction.
• Conduct post‑implementation reviews to capture lessons learned and drive process improvement.
• Report adoption metrics to the Head of Technology Product and business stakeholders, identify barriers, and recommend corrective actions.
• Contribute to the maturation of the enterprise change‑management capability within EPMO.
• Perform special projects and additional duties as required.
• Maintain compliance with applicable federal, state, and local laws and regulations.

Skills

Change management

Stakeholder engagement

Training design

Communication

Cross-functional collaboration

Facilitation

Education

High School / GED / HiSET / foreign equivalent

Information Security or Computer Science

Job description

Flagstar Technology is seeking a Technology Products Launch Lead to drive adoption of OneX technology-enabled products and platforms. You will manage the change lifecycle from readiness through rollout and adoption measurement, ensuring business ownership and structured execution across lines of business.

The role emphasizes change strategy, training enablement, and cross‑functional collaboration with product, technology, and business leadership to realize value from technology investments.