Technology Business Systems Consultant 4

Pinnacle Arc LLC; Irving (TX); On-site; USD 83,000 - 124,000; Full time

Job summary

Pinnacle Arc LLC is seeking an experienced AI governance specialist to ensure traceability and lifecycle management of AI use cases within our ServiceNow platform implementation. The role collaborates across tenants and development teams to meet production readiness standards and aligns AI solutions with enterprise risk models.

The position embeds within the AI Innovation team, supporting sprint execution, backlog readiness, testing and validation coordination, and cross-team dependency

Qualifications

• AI acumen with experience using AI assisted tools such as M365 Copilot.
• Ability to elicit requirements and ask the right questions.
• Strong communication skills across all levels.
• Familiarity with the ServiceNow platform and its capabilities.
• Experience engaging with directors, VPs and senior stakeholders.

Responsibilities

• Ensure traceability and lifecycle management of AI use cases.
• Coordinate inputs across tenants and development teams for AI initiatives.
• Meet production readiness standards for AI deployments.
• Support sprint execution, backlog readiness, testing and validation coordination.
• Act as a connector between product, engineering and governance functions.

Skills

AI governance

Stakeholder communication

ServiceNow familiarity

Requirements gathering

Cross-team collaboration

Engagement with leadership

Education

5+ years Business Systems Data/Design experience

Tools

ServiceNow

M365 Copilot

Job description

Job Description

This role would be accountable for ensuring traceability and lifecycle management of AI use cases and aligning all AI solutions to required risk models for the ServiceNow platform.

Location: Irving, TX (Onsite)

Work Authentication: Any Visa

Employment Type: Long term contract

Job Description

This role would be accountable for ensuring traceability and lifecycle management of AI use cases and aligning all AI solutions to required risk models for the ServiceNow platform.

Additionally, this role would also assist in coordinating inputs across tenants and development teams around AI initiatives and ensuring production readiness standards are met for AI deployments.

Beyond governance, this role is embedded within the AI Innovation and Incubation delivery team, supporting sprint execution, backlog readiness, testing and validation coordination, and cross-team dependency management across engineering, architecture, and governance stakeholders.

It serves as a critical connector between product, engineering, and governance functions; ensuring that AI use cases are not only delivered efficiently but are also aligned to enterprise standards from inception through deployment.

Must-Have Skills

• AI acumen and knowledge using AI assisted tools like M365 Copilot, etc.
• Ability to ask the right questions for helping to gather requirements
• Strong communication skills is a must
• Prefer someone who has some general knowledge of the ServiceNow platform
• Someone that understands the SN capabilities
• Must be able to engage with all levels, directors, VP etc.
• Understanding the AI - language prompts

Required Qualifications

• 5 plus years of Business Systems Data or Business Systems Design experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.