Technology Business Relationship Manager

CBRE Group, Inc.; Baltimore (MD); On-site; USD 120,000 - 170,000; Full time

Job summary

CBRE is seeking a Workplace Experience Technology Manager to own the Workplace Experience Technology operations, strategy, governance, training, and continuous improvement, ensuring workplace technologies deliver a seamless employee experience while coordinating specialized CBRE resources to support advanced technical requirements.

You will lead cross-functional teams, act as technology advisor, define integration requirements, manage the product backlog, and report to executive stakeholders

Qualifications

• Bachelor's degree preferred with 8-10 years of relevant experience.
• Ability to solve unique problems with broad business impact.
• Strong knowledge of Microsoft Office products.

Responsibilities

• Serve as the single point of contact for Workplace Experience Technology initiatives.
• Act as Technology Advisory Consultant, Product Strategist, IWMS implementation lead, and Data Governance/Integration advisor.
• Lead continuous improvement across the workplace technology ecosystem.
• Define integration requirements and coordinate testing and business acceptance activities.
• Communicate with executive stakeholders and manage the product backlog.

Skills

Product ownership

Data governance

Technology governance

IWMS implementation

Stakeholder management

Project management

Advanced Office suite

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the Role:

As a CBRE Workplace Experience Technology Manager, you will serve as the single point of accountability for Workplace Experience Technology operations, strategy, governance, training, and continuous improvement, ensuring workplace technologies deliver a seamless employee experience while coordinating specialized CBRE resources (as needed) to support advanced technical requirement.

What You’ll Do:

• Serve as the single point of contact for Workplace Experience Technology initiatives
• Act as a Technology Advisory Consultant, Product Strategist, IWMS implementation lead, and Data Governance/Integration advise
• Support the strategic expansion of Workplace Experience Technology
• Assess technology opportunities and recommend improvements
• Align technology investments with business objectives
• Function as the product owner for the workplace technology portfolio
• Lead response and issue resolution for various software/hardware deployed
• Drive continuous improvement across the workplace technology ecosystem
• Coordinate with CBRE Facilities Management staff located on-site across client's portfolio to act as boots on the ground support to resolve physical issues
• Engage the FMS/OpenBlue consultant when specialized platform expertise is required
• Own the business side of integrations including defining integration requirements, establishing data ownership models, creating governance standards, validating business requirements for integrations, and coordinating testing and business acceptance activities
• Define software issues that technical teams can deliver complex or largest solutions on. Introduce the customer to the technical teams and answer questions about expectations.
• Use advanced technical and product expertise to prioritize deliverables. Manage the backlog of product requests.
• Facilitate complex discussions, user story development and refinement, and testing and validation. Provide directions for roadblock resolution and decision making.
• Provide regular communication and reporting to executive stakeholders.
• Manage changes to features and communication to ensure there is clear indication of what is required for each release.
• Act as a liaison between the client and internal teams. Engage in daily scrum sessions, demos, trainings, testings, and change management activities.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Anticipates potential objections and persuades others, often at senior levels and of divergent interest, to adopt a different point of view.
• Impact the achievement of customer, operational, project, or service objectives across multi-discipline teams. Work is guided by functional policies which impact the design of procedures and policies.
• Contribute to new products, processes, standards, and/or operational plans in support of achieving functional goals.
• Communicate difficult and complex ideas with the ability to influence. Use innovative methods to think beyond existing solutions.

What You’ll Need:

• Bachelor's Degree preferred with 8-10 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• The innovative mentality to develop methods that go beyond existing solutions.
• Ability to solve unique problems using standard and innovative solutions having a broad impact on the business.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Expert organizational skills with an advanced inquisitive mindset.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.