Maintenance Assistant

CBRE Group, Inc.; San Diego (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

CBRE Group, Inc. in San Diego is seeking a Facilities Support Coordinator to respond to client inquiries, create work orders, track status, and maintain records. You will collaborate with technicians and vendors to ensure timely service.

The role requires a high school diploma, 2+ years of related experience, and proficiency with Microsoft Office. A client-focused, detail-oriented approach helps drive quality and efficiency in our hard services operation.

Qualifications

• High school diploma or GED required.
• Minimum 2 years of related experience and/or training.
• Ability to understand instructions, memos, and ask clarifying questions.

Responsibilities

• Respond to client inquiries and concerns; ensure satisfaction with timely, quality service.
• Create and assign work orders to technicians, subcontractors, and vendors.
• Support problem solving and follow up on open issues.
• Provide reports on open/closed work orders and track status with technicians/vendors.
• Maintain records including work orders, proposals, and department information.
• Induct vendors on work order and billing procedures; process invoices.

Skills

Customer service

Communication

Problem solving

Organization

MS Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery. In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

What You’ll Do:

• Respond to client inquires and concerns; ensuring customer satisfaction by delivering timely and quality service and follow up.
• Create and assign work orders to multiple technicians, subcontractors and vendors.
• Support problem solving.
• Provide reports on open and closed work orders and check the status with the appropriate technician or vendor.
• Maintain records including work orders, proposals, and department information.
• Create vendor files and ensure accuracy of completed paperwork submitted.
• Induct vendors on work order and billing procedures.
• Process invoices and ensure accurate cost center coding.
• Assist with the facility campus inspections.
• Assist with process and procedure training.
• This is not a comprehensive list of job requirements, additional tasks may be included.

What You’ll Need:

• Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High school diploma or general education degree (GED) required. Minimum of 2 two years of related experience and/or training.
• Ability to comprehend and interpret instructions, short correspondence, and memos and confidence to ask clarifying questions to ensure understanding.
• Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
• Ability to effectively present information to an internal department/ colleagues.
• Comfortable meeting and engaging with new people.
• Warm and engaging demeanor.
• Basic analytical skills and understanding of financial terms and principles.
• Capability of understanding and following general instructions and ability to solve problems.
• Basic knowledge of Microsoft Office products. Examples include Word and Outlook.
• Physical requirements include stooping, standing, walking, climbing stairs and ladders and the ability to lift and carry heavy loads of 40 lbs. or more.
• Decision making ability with a general understanding of procedures and company policies to achieve goals and deadlines.
• Organizational skills with an inquisitive mindset.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service, and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

These updates reflect our commitment to clarity, inclusivity, and a consistent candidate experience across all postings. I ask you to encourage your teams to begin incorporating the updated statements into all new job adverts immediately - this will help us maintain alignment with our brand tone and hiring values.