Director of Operations

CBRE Group, Inc.; Chantilly (VA); On-site; USD 85,000 - 115,000; Full time

Job summary

CBRE Group, Inc. is seeking an Account Manager to oversee a small to medium-sized team delivering client commitments within CBRE's Global Workplace Solutions.

You will coordinate staff, manage daily activities, recruit and hire, and steer project requirements with sales, while maintaining service levels and building client relationships.

This role emphasizes leadership, accountability, and CBRE's values as part of Operations Management.

Qualifications

• Bachelor's degree preferred with 3–5 years of relevant experience.
• Experience in staffing, training, and performance management.
• Strong leadership and communication skills.
• Ability to guide sensitive information and resolve problems.
• Strong organizational skills and problem solving.

Responsibilities

• Provide formal supervision to employees and conduct performance evaluations.
• Coordinate and manage the team's daily activities and schedules.
• Consult with sales to define project requirements and identify risks.
• Assist with resource coordination for projects and strategic plans.
• Manage sales relationships with small to medium-sized clients.
• Monitor service levels and present findings to senior management.
• Lead cross-functional collaboration and ensure project deliverables.
• Set expectations and manage scope of work with clients and teams.
• Model CBRE RISE values in daily work.
• Identify and resolve day-to-day issues in systems and processes.

Skills

Staff supervision

Coaching & mentoring

Leadership

Staff development

Client relationship management

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Global Workplace Solutions (GWS) - Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the Role:

As a CBRE Account Manager , you will oversee a small to medium-sized team responsible for delivering all client commitments.

This is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization’s goals and strategies.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Consult with sales professionals to define basic project requirements. Investigate various approaches to attain end results. Inform the organization of potential risks and implement action plans to address them.
• Assist with the coordination of resources needed to service projects and build strategic operational plans.
• Responsible for the management of sales, and relationships with small to medium-sized clients. Identify new sales opportunities and improvements within existing accounts.
• Monitor service level performance to ensure client service levels are met and exceeded. Present findings to Sr. Management.
• Prioritize open issues and tasks, working closely with both internal and client cross-functional teams. Serve as a point of contact for key systems and processes for projects.
• Manage expectations of the client and project team regarding the scope of work and responsibilities. daily performance and ongoing delivery against contractual obligations
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You’ll Need:

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.