Technology Associate

York School; Monterey (CA); On-site; USD 28,000 - 41,000; Part time

Job summary

York School in Monterey, CA is seeking a Technology Associate for a part-time role reporting to the Director of Technology. Join a community-focused team and be the familiar face supporting students, faculty, and staff with IT needs.

The ideal candidate blends strong technical skills with high emotional intelligence and adaptability, and will engage campus life while maintaining hardware, AV, and network support across classrooms and events.

Qualifications

• Excellent technical skills with strong emotional intelligence and adaptability.
• Ability to interact with students, faculty and staff as a friendly, trusted helper.
• Comfort with classroom technology and IT support workflows.

Responsibilities

• Support and maintain campus hardware (desktops, laptops, tablets, projectors, printers).
• Assist with AV systems and classroom tech including Google Meet boards and audio devices.
• Respond quickly to printer issues affecting staff operations and ensure printers run reliably.
• Handle on-site connectivity issues and be the first responder to campus tech problems.
• Triage tickets, prioritize high-impact issues, and escalate when needed.
• Create and maintain internal documentation and knowledge base articles.
• Assist DOT with asset tracking and device deployment (laptops, Chromebooks).
• Supervise student Tech Squad on occasion and perform other duties as assigned.

Job description

The Technology Associate role is a part-time position at York School in Monterey, CA and reports to the Director of Technology. We are seeking a candidate who understands that exceptional IT support is rooted in strong human connections. At our independent school, you won't just be managing systems; you will be an active, familiar face in campus life, interacting directly with students, faculty, and staff. The ideal candidate possesses excellent technical skills combined with high emotional intelligence and adaptability.

Campus Hardware Support

• Support and maintain hardware in and out of the classroom (desktops, laptops, tablets, projectors, printers, etc.)
• Handle physical installations, cable management, and equipment moves with Facilities; must be able to safely lift and move up to 50 lbs and climb on ladders as needed
• Support, optimize, and troubleshoot campus AV systems (Google Meet boards, TVs, casting devices, and audio equipment)
• Quickly respond to and resolve printer issues affecting staff operations
• Keep all essential printing hardware functioning and reliable for classrooms and offices

Emergency & Network Support

• Serve as first responder to connectivity issues affecting classroom tech and online access
• Provide on-site support during critical testing periods, events, or tech emergencies
• Perform local diagnostics as directed by DOT
• Ensure readiness of backup devices and equipment as directed by DOT
• Offer direct support for login issues, device questions, app errors, and general user challenges
• Provide real-time support during the school day to minimize classroom disruption

Ticket Agent Support

• Complete assigned support tickets, prioritizing high-impact issues
• Escalate problems appropriately to remote IT for resolution beyond on-site scope

Documentation, Inventory & Deployment

• Create and maintain clear internal documentation and user-facing knowledge base articles
• Assist DOT to maintain accurate records of all tech assets
• Assist DOT to check status of devices
• Set up and distribute devices (laptops, Chromebooks, etc.) as directed by DOT

Additional Campus Responsibilities

• Occasionally supervise student Tech Squad
• Completes any other duties as assigned

Commitment & Compensation:

This is a part-time role with an expected commitment of 20–25 hours/week. Regular hours are primarily scheduled between 8:00am–3:00pm. Occasional evening or weekend hours may be requested to support campus events, subject to availability. Compensation: $25/hour