Technology Adoption & Office Education Manager #287

United States Senate Sergeant at Arms; Washington (District of Columbia); Hybrid; USD 150,000 - 160,000; Full time

Benefits offered by this job

Professional development

Competitive benefits

Job summary

United States Senate Sergeant at Arms is seeking an experienced Manager to lead the development and delivery of training programs that enable Senate staff to understand and effectively use tools, systems, and processes essential to their roles. This role will build and manage a comprehensive training portfolio and oversee a team of instructors to scale learning solutions across offices.

The position requires strong project management, leadership, and the ability to translate complex technologies

Qualifications

• Bachelor’s Degree required.
• 5+ years in IT ops, training, or related fields.
• 1–3 years of management/leadership experience.

Responsibilities

• Lead a team of technical training specialists.
• Develop and maintain training programs and resources.
• Coordinate with Senate offices to align training with systems.
• Evaluate programs using feedback and performance data.

Skills

Instructional design

Adult learning

Enterprise tools

Training evaluation

Project management

Leadership

Stakeholder collaboration

Program development

Communication

Change management

Education

Bachelor’s Degree

Tools

Office tools

Job description

Target Hiring Range: $150,000-$160,000

Department: Support Operations

Posting Date Range: 8/31/2026-9/14/2026

Pay Grade Range: $130469-$181570

Work Hours: 8:30AM-5:30PM

FLSA Status: Exempt

Work Location Status: Hybrid

Hybrid Schedule: Minimum 3 days a week onsite.

All remote or hybrid work arrangements must be performed from within the continental United States, subject to Sergeant at Arms approval.

The Senate Sergeant at Arms does not pay for relocation expenses.

This vacancy announcement closes at 11:59pm EST. Late applications will not be accepted.

Job Description

The Target Hiring Range for this position is: $150,000-$160,000

The Senate Sergeant at Arms (SAA) is seeking an experienced, mission‑driven Manager to lead the development and delivery of training programs that enable Senate staff to understand and effectively use the available tools, systems, and operational processes essential to their roles. This is a unique opportunity to shape how staff learn to navigate and leverage the tools, technologies, and processes that help offices operate effectively and efficiently.

This role will build and manage a comprehensive operational training portfolio, oversee a team of technical instructors, and develop scalable learning solutions that help offices operate smoothly, efficiently, and consistently. This includes live workshops, digital learning, practical guides, and process‑focused training resources.

The person in this position will need a builder’s mindset, strong project management and leadership skills, and the ability to convert complex or evolving technologies into accessible, practical learning experiences that can meet the evolving demands of an institution with national significance and impact. You will partner with stakeholders across Senate offices, committees, and support organizations to identify needs, anticipate changes, and adapt programming to meet the evolving demands of the Senate environment. Strong candidates will bring experience designing and scaling programs in dynamic settings, along with the ability to translate technical or procedural complexity into clear, actionable guidance. The ideal candidate also has a demonstrated ability to anticipate and respond to emerging technologies and operational shifts, ensuring training programs remain relevant, forward‑looking, and resilient in a rapidly changing environment. For someone motivated to help the nation’s leaders operate more effectively, this role offers both challenge and impact.

Key Accountabilities/Essential Job Duties

Leads and directs a team of technical training specialists to deliver operational and system‑based training for Senate staff, including prioritizing work, assigning tasks, coaching staff, and evaluating performance. Develops and maintains comprehensive operational training programs and learning resources that support effective use of office tools, technologies, and systems essential to daily Senate operations. Collaborates with Senate offices and committees, and supports the Senate community to assess training needs, identify operational challenges, and design learning solutions that enhance the Senate community’s effectiveness. Oversees the creation and delivery of instructor‑led workshops, digital learning modules, user guides, and job aids that translate complex technical and operational processes into clear, accessible instruction. Coordinates training initiatives to ensure alignment with emerging technologies, system updates, and operational changes, enabling staff to adapt effectively to evolving tools and workplace requirements. Evaluates and improves training programs and instructional materials by incorporating participant feedback, operational insights, and performance data to maintain relevance, effectiveness, and alignment with the Senate’s needs. Other duties as assigned.

JOB SPECIFICATIONS

Required Education

Bachelor’s Degree.

Required Work Experience

• At least five years of experience in IT operational support, training/development, or related fields, which includes experience supporting non‑technical users in using resources, and one to three years of management or leadership experience.

Required Special Skills/ Knowledge

• Knowledge of instructional design principles, adult learning methodologies, and effective training delivery practices.


• Knowledge of enterprise office tools, technologies, and operational systems used within complex organizational environments.


• Knowledge of training evaluation techniques, data analysis methods, and approaches for continuous program improvement.


• Knowledge of project management practices, including planning, resourcing, and coordinating multi‑stakeholder initiatives.


• Knowledge of organizational operations, workflows, and common technical challenges faced by staff with varied experience levels.


• Ability to lead, coach, and manage a team of technical training specialists to achieve high‑quality, timely outcomes.


• Ability to translate complex or evolving technical concepts into clear, accessible instructional content.


• Ability to collaborate and communicate effectively with stakeholders across offices, committees, and support units.


• Ability to analyze training needs, collect feedback, and apply data to refine instructional materials and approaches.


• Ability to manage multiple projects, deadlines, and evolving operational priorities in a fast‑paced environment.


• Ability to anticipate the Senate’s training needs and align learning solutions with operational changes and emerging technologies.


• Ability to design and deliver scalable learning solutions that support consistent and effective use of tools and systems across the organization.


• Ability to evaluate program effectiveness and introduce improvements that maintain relevance, clarity, and operational value.


• Ability to foster a learning environment that supports staff with varying levels of technical expertise.


• Ability to communicate clearly, professionally, and with sound judgment when advising leaders, staff, and cross‑functional partners.


• Ability to adapt training strategies and priorities in response to new technologies, SAA directives, or system updates.


• As part of our hiring process, we may conduct a skills assessment to better understand an applicant’s proficiency in key areas relevant to the role.

Desired Qualifications

• Prior Senate office or committee experience is highly valued, and candidates with this background are urged to apply.


• Demonstrated ability to lead, assess, build, refine, and scale new programs in a complex, dynamic environment with diverse stakeholders.


• Successful track record of helping organizations prepare for and adapt to technological change, rather than simply supporting existing systems.


• Strong interest in understanding how Senate offices, committees, and support organizations operate, and in tailoring development support to their distinct needs.


• Comfort engaging with senior leaders, staff, and elected officials, with the judgment and discretion required to navigate sensitive or high‑stakes situations.


• Proven success operating in fast‑paced, rapidly changing environments, proactively identifying risks, opportunities, and training needs.


• Thorough understanding of accessibility principles, including Section 508 compliance standards and best practices.


• Experience managing and leading within the field of training and development.


• Knowledge of adult learning methodologies and the ability to apply those to a dynamic environment.


• Demonstrated capability in integrating accessibility into learning materials and training.

Working Conditions

• This position directly supports essential services of the U.S. Senate. As such, this position requires the employee to be available and prepared to work during a lapse in appropriations, in inclement weather, on holidays, weekends, and during late nights to ensure essential services to the Senate continue without interruption. In the context of a lapse in appropriations, this position is considered excepted.


• Work is performed in a professional office environment requiring the ability to operate standard office equipment, including computers and audiovisual tools used for training delivery.


• Position requires extended periods of sitting, attending meetings, and working at a computer to develop training materials, analyze information, and coordinate program activities.


• Occasional standing, walking, or facilitating group instruction is required when delivering training sessions or conducting workshops.


• Work involves managing multiple priorities and deadlines in a fast‑paced environment driven by operational changes and evolving technical needs.


• Limited travel within the Capitol Hill campus may be required to coordinate with Senate offices, committees, or training sites.


• The role may require occasional flexibility in work hours to support time‑sensitive training initiatives or system rollouts.

CONDITIONS OF EMPLOYMENT

To be employed by a Senate employing office in a paid position in the continental United States an individual must:

• Be a U.S. citizen;


• Be lawfully admitted for permanent residence and seeking citizenship as outlined in 8 U.S.C.


• 1324b(a)(3)(B);


• Be (i) admitted as a refugee under 8 U.S.C.


• 1157 or granted asylum under 8 U.S.C.


• 1158 and (ii) have filed a declaration of intention to become a lawful permanent resident and then a citizen when eligible; or


• Owe allegiance to the U.S. (i.e., qualify as a non‑citizen U.S. national under federal law).

Employment is contingent on background / security investigation results.

Benefits At‑a‑glance

The SAA provides a highly competitive benefits package for all SAA staff. Our benefits extend beyond health care coverage to help provide employees with student loan reimbursement, professional development, transportation subsidy, TSP/retirement savings, access to our Employee Assistance Program, and more! For more information regarding SAA’s benefits, please visit https://sen.gov/OPPW .

ACCOMMODATIONS

As an Equal Opportunity Employer, the SAA is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with SAA and need special assistance or an accommodation to complete the application process, please submit your request to [e-mail] with “Accommodation” in the subject line.

VOLUNTARY SELF‑IDENTIFICATION FOR VETERANS' PREFERENCE

If you are identifying as veterans' preference eligible under the VEOA, please use this link to complete your application for Veterans' Preference AFTER you apply for this position. The link will also be available on the "Thank You" page after you have submitted your job application.

Candidates only need to apply one time for veterans’ preference to be considered for all future veterans’ preference positions within the Senate Sergeant at Arms.

• All supporting documents must ONLY be provided within the Veterans’ Preference Application and within the stated deadline of the job announcement.


• Late applications for veterans’ preference will not be considered.


• Documentation to obtain veterans’ preference will not be considered if attached to the job application.


• If you need to revise or resubmit your Application for Veterans' Preference/documents, please withdraw your previous Application for Veterans' Preference and re‑submit. If you require assistance, please email [e-mail] .


• To view additional information regarding the VEOA, please click here .

An applicant who declines to self‑identify as a disabled veteran and/or to provide information and documentation regarding his/her disabled veteran’s status will not be subjected to an adverse employment action, but the individual may be ruled ineligible for veterans’ preference.