Technology Administration Analyst II

Partner's Consulting, Inc.; Philadelphia (Philadelphia County); Remote; USD 75,000 - 95,000; Part time

Job summary

Partner’s Consulting, Inc. is seeking a Technology Administration Analyst II for a fully remote contract position.

The role requires Epic Security certification and experience with Epic in a Pediatric Healthcare environment, plus familiarity with Active Directory and Microsoft Entra. You will work under supervision on daily tasks and project work, providing advanced technology administration, troubleshooting, and customer support to internal and external clients.

Qualifications

• High school diploma or GED required.
• Epic Security certification required.
• Ability to support voice infrastructure including IVR, voicemail, VoIP, and telephony.
• Experience with telephony systems, scripting, VoIP, and unified communications.
• Strong familiarity with Active Directory provisioning and security.
• Experience with Epic in healthcare setting preferred.

Responsibilities

• Contributes to analysis and design for current and emerging technologies.
• Demonstrates advanced technical knowledge across technology administration domains.
• Performs trend analysis, testing, escalation, and documentation.
• Creates detailed project and change documents (RFPs, plans).
• Coaches Level I staff and assists in onboarding new hires.
• Supports on-call activities and vendor coordination to resolve issues quickly.
• Identifies performance improvement opportunities and evaluates tech deployments.
• Participates in audits and project work with minimal supervision.

Skills

Epic Security certification

Voice infrastructure support

Telephony concepts

Active Directory provisioning

Microsoft Entra familiarity

Security provisioning best practices

Audit/compliance awareness

Education

High school diploma or GED

Tools

Active Directory

Microsoft Entra

Epic

Job description

Technology Administration Analyst II
Location: Remote
Type: Contract

Our direct client is seeking a Technology Administration Analyst II, responsible for understanding and competency of current technologies and concepts within their discipline, to work under direct supervision to accomplish daily assignments and project work in support of team initiatives. The Technology Administration Analyst II demonstrates mid-level expertise in implementation, integration, troubleshooting, administration, management, and evolution of complex technologies. In addition, this role provides support to internal and external customers while exhibiting high-quality customer service.

This role is fully remote, Monday-Friday, 8:30-5:00 EST with some flexibility given the time zone. Epic Security certification is required as well as Epic experience in Pediatric Healthcare and familiarity with Active Directory and Microsoft Entra (or a similar environment).

Key Accountabilities:

• Contributes to analysis and design for current and emerging technologies within their discipline.
• Exhibits advanced technical knowledge of and expertise in all aspects of technology administration as outlined in Level I.
• Demonstrates the ability to analyze trends, provides systems statistical trending and analysis, performs support testing, and follows appropriate escalation and notification procedures.
• Demonstrates the ability to create detailed work-related documentation (RFPs, project plans, etc.).
• Exhibits intermediate expertise in critiquing the use of existing and future technologies.
• Coaches and trains Level I staff, customers and peers with differing detailed knowledge
• Assists in the orientation and integration of Level I hires.
• Participates in corporate and DTS processes including, but not limited to, work flow, project management, time accounts, and employee reviews.
• Works with on-call staff, management, equipment vendors, or other appropriate contacts to resolve the situation as quickly as possible.
• Identifies trends and opportunities to improve performance and resolve problems.
• Evaluates and makes recommendations concerning software, equipment, security, and facilities.
• Demonstrates knowledge of infrastructure components that provide the foundation to the applications owned by technology administration.
• Provides technical solutions and direction, performance tuning, and technology updates; identifies opportunities for new technology deployments; assesses projected lifespan of existing and future technology.
• Prepares formal change implementation plans and monitors their implementation.
• Participates in projects and demonstrates ability to complete tasks assigned without supervision.
• Participates in internal and external audit activities.

Required Skills:

• High school diploma or GED.
• Epic Security certification.
• Ability to support voice infrastructure and provide administration, maintenance, and management of interactive voice response system, voicemail, VoIP, and other telephony related areas.
• Working knowledge and experience in the installation, maintenance, and administration of telephony systems, voicemail, programming and/or scripting, VoIP, and unified communications.
• Understanding of telephony concepts and technologies.
• Working advanced knowledge of telecommunication hardware, circuits, and call routing.
• Working knowledge and experience in account management and active directory (provisioning, organizational structure, scripting).
• Working knowledge and experience with Epic.
• Working knowledge of security standards in account provisioning.
• Working knowledge and experience of Active Directory, Group Policy, asset management lifecycle and tools, device hardware, platforms, and operating systems.

Preferred Skills:

• At least two (2) years of relevant (in concentration) IT experience is preferred.
• Technical diploma is preferred.
• Experience in healthcare technology.
• CompTIA certification.
• Experience with Security administration and/or Chronicles.
• Working knowledge and experience with identity management tools.
• Understanding of remote access administration.
• Knowledge of Microsoft Management Tools, Enterprise Printing Management, and software distribution tools.