Senior Application Analyst - Epic Client Systems Administrator (Remote)

Vanderbilt University Medical Center; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote work from most US locations

Job summary

Vanderbilt Health is seeking a Senior Epic Client Systems Administrator (Sr. ECSA) to support Epic's Web & Service server technologies across the enterprise. The role covers Interconnect, MyChart, Web BLOB, BCA, EPS, and Hyperspace Web, with involvement in Hyperdrive Local and Epic Satellite.

You will participate in on-call rotations and Epic upgrades. The ideal candidate has 3+ years of Epic experience, at least two current Epic ECSA certifications, strong Interconnect expertise, and solid

Qualifications

• 3+ years of Epic experience in a production, enterprise Epic environment (Client Systems Administration / Web & Service server)
• At least two current Epic ECSA certifications (current and in good standing)
• Strong Epic Interconnect experience: admin, build, monitor, troubleshoot production Interconnect
• Experience with the full range of ECSA Web & Service technologies (Interconnect, MyChart, Web BLOB, BCA, EPS, Hyperspace Web) and related Tech
• Experience with Epic upgrades and weekly/monthly Special Updates (SUs) including build, testing, validation
• Experience using Kuiper to deploy Special Updates and Hyperdrive Local deployments
• On-call rotation involvement and SU/upgrade scheduling
• Troubleshooting Windows Server / IIS-hosted Epic Web & Service components, certificates, connectivity
• Strong organization and documentation skills; change management
• Bachelor's degree is required

Responsibilities

• Supports Epic ECSA technologies independently, including day-to-day operations and break/fix
• Configuration, maintenance, upgrades/updates, documentation
• Participate in on-call rotations and Epic Special Updates (SUs) and upgrades
• Support Interconnect, MyChart, Web BLOB, BCA, EPS, and Hyperspace Web across the enterprise
• Use Kuiper for deployments and Hyperdrive Local; assist Epic Satellite
• Assist with Windows Server / IIS hosting and certificate management
• Maintain strong documentation and adhere to change management processes
• Contribute to knowledge sharing and documentation accuracy

Skills

Epic experience

Interconnect

MyChart

Web & Service server tech

Documentation skills

Education

Bachelor's degree

Tools

Web & Service Server Administration: Interconnect

Web & Service Server Administration: MyChart

Web & Service Server Administration: Web BLOB / BCA / EPS

Web & Service Server Administration: Hyperspace Web

Hyperspace Deployment Administration: Client Access to Hyperspace

Job description

Organization:

HealthIT Epic Client Systems

Job Summary:

Supports Epic ECSA technologies independently, including day-to-day operations, break/fix, configuration, maintenance, upgrades/updates, documentation, and on-call rotations.

This position is a Senior Epic Client Systems Administrator (Sr. ECSA) on the Epic Client Systems team, supporting Epic’s Web & Service server technologies across Vanderbilt Health’s enterprise Epic environment. The role supports the full range of ECSA Web & Service technologies - Interconnect, MyChart, Web BLOB, Business Continuity Access (BCA), Epic Print Service (EPS), and Hyperspace Web - along with the broader ECSA portfolio, including Hyperdrive Local, Epic Satellite, reverse proxy, System Pulse, Kuiper, FIPS digital signing, EpicCare Link, Welcome Web, CareEverywhere, and related ECSA technologies. Supporting these broader ECSA technologies is a regular part of this role, and an experienced ECSA is expected to know them. Strong Interconnect experience is important in this role, as is the ability to support all the Web & Service technologies. This role joins the team’s on-call rotation and carries a significant share of weekly/monthly Epic Special Updates (SUs) and Epic upgrades, and requires strong organization and documentation skills.

(Note: This role is available for remote work from most US locations)

KEY RESPONSIBILITIES

Required:

• 3+ years of Epic experience — specifically, hands-on Epic Client Systems Administration / Web & Service server experience in a production, enterprise Epic environment
• At least two (2) current Epic ECSA certifications — see the certification list below. Certifications must be current and in good standing.
• Strong Epic Interconnect experience — administering, building, monitoring, and troubleshooting production Interconnect
• Experience with, and ability to support, the full range of ECSA Web & Service server technologies ( Interconnect, MyChart, Web BLOB, BCA, EPS / Epic printing, Hyperspace Web ) and related ECSA technologies, including Hyperdrive Local and Epic Satellite - this role supports all of them, not a single product
• Experience with Epic upgrades and weekly/monthly Special Updates (SUs), including build, testing, and validation
• Experience using Kuiper to deploy Special Updates, upgrades, and configurations, including Hyperdrive Local deployments
• Support the on-call rotation and scheduled evening/weekend SU and upgrade work
• Experience troubleshooting Windows Server / IIS-hosted Epic Web & Service components, certificates, and connectivity
• Strong organization skills — able to manage multiple concurrent tasks and deadlines, track work accurately, and follow through
• Strong documentation skills and experience working under formal change management
• Bachelor's degree - Required

Epic Certifications (at least two current certs required — listed in order of preference):

1. Web and Service Server Administration: Interconnect

2. Web and Service Server Administration: MyChart

3. Web and Service Server Administration: Web BLOB, Business Continuity Access, and Epic Print Service

4. Web and Service Server Administration: Hyperspace Web

5. Hyperspace Deployment Administration: Client Access to Hyperspace

Preference is given to certification combinations that include Interconnect, and to candidates holding more than the two required certifications.

Preferred / Nice to Have:

• Additional Epic ECSA certifications beyond the two required
• MyChart administration experience
• API experience with Interconnect — testing and calling Interconnect services (e.g., REST/FHIR)
• Experience making API calls to Kuiper and System Pulse
• Splunk experience — searching and analyzing System Pulse data, Interconnect logs, and other log data
• Scripting and automation experience, particularly PowerShell

TECHNICAL CAPABILITIES

• Business Knowledge (Intermediate): Demonstrates the ability to apply multiple areas of business knowledge to successfully meet broad work objectives. Knowledgeable of the major business units of the company which relate to work responsibilities. Understands and monitors appropriate key business indicators as well as the competition. Able to communicate with users and customers regarding various business functions in an easily understood manner. Able to interpret and draw conclusions from business data. Demonstrates an understanding of overall business perspectives.
• Problem Management (Intermediate): Demonstrates mastery of Incident Tracking and Problem Reporting in practical applications of a difficult nature. Assures that the proper people receive problem reports as soon as detected. Possesses sufficient knowledge, training, and experience to be capable of successfully delivering Incident Tracking and Problem Reporting products and services without requiring support and instruction from others. Able to train and educate by setting the example, giving technical instruction, providing leadership, and generally raising the level of performance of others while on the job.
• Product Knowledge (Intermediate): Possesses sufficient knowledge, training, and experience to be capable of successfully developing or supporting applications for the product without requiring support and instruction from others. Able to educate and train others regarding the process.
• Testing (Intermediate): Possesses a high level of skill to develop new and execute pre-designed program test data, load testing, and ensures validity of data passed among programs. Able to use automated testing aids to help debug programs. Creates and maintains appropriate test documentation for regulatory requirements.
• Technical Analysis (Intermediate): Possesses high level of knowledge of the functionality of assigned products and the systems with which they interface. Proactively identifies, analyzes, and develops solutions to complex clinical, administrative, financial, operational, and technical issues. Possesses sufficient knowledge, training, and experience to be capable to successfully design build, configure, install, run reports, and perform maintenance support with minimal instruction or guidance from others. Participates in optimization efforts. May lead projects and delegate tasks.