Technician - Slots

Casino Queen; East St. Louis (IL); On-site; USD 30,000 - 36,000; Full time

Job summary

Casino Queen in East St. Louis, IL seeks a slot machine technician to perform routine maintenance, diagnose and repair mechanical and electronic faults, and replace faulty parts. You will keep meticulous repair records and coordinate with staff to ensure all machines operate smoothly while delivering excellent guest service.

The role requires flexibility to work late nights, weekends, and holidays in a 24/7 hospitality environment; occasional indoor/outdoor exposure is possible.

Qualifications

• Teamwork oriented with customer-service mindset.
• Strategic thinking to troubleshoot issues.
• Detail-oriented with precise record-keeping.
• Loyal and dedicated to hotel/casino standards.
• Self-starter, able to work independently when needed.
• Ability to make an impact in a fast-paced environment.

Responsibilities

• Perform routine maintenance on slot machines.
• Diagnose and repair mechanical and electronic problems.
• Replace faulty parts and components as needed.
• Test machines to ensure proper functioning.
• Keep accurate records of repairs and maintenance.
• Communicate with casino staff to ensure machines run smoothly.
• Provide excellent customer service to patrons.
• Handle guest complaints discreetly and escalate when needed.
• Work a flexible schedule including late nights, weekends, and holidays.

Skills

Teamwork Orientation

Strategic Thinking

Dedicated

Detail Oriented

Loyal

Self-Starter

Ability to Make an Impact

Job description

• Perform routine maintenance on slot machines
• Diagnose and repair mechanical and electronic problems with slot machines
• Replace faulty parts and components as needed
• Test machines to ensure they are functioning properly
• Keep accurate records of all repairs and maintenance performed
• Communicate with other members of the casino staff to ensure that all machines are functioning properly
• Provide excellent customer service to casino patrons
• Handle routine guest complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.

Other duties as assigned.

WORKING ENVIRONMENT & PHYSICAL EFFORTS:

• The hospitality industry is a 24 Hour 365-day operation.
• This position will primarily be indoor under controlled temperatures.
• Occasional exposure to outdoor climates
• Occasional: standing, walking, kneeling, reaching, pulling, pushing, and lifting up to 25 pounds
• Frequent: sitting, with repetitive movement of arms, hands, and fingers.
• Speech and Vision abilities are required.
  Target Hourly Rate: $22.00 per hour

Qualifications

Skills

Required

Teamwork Orientation

Novice

Strategic Thinking

Novice

Behaviors

Preferred

Dedicated

Devoted to a task or purpose with loyalty or integrity

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Loyal

Shows firm and constant support to a cause

Motivations

Preferred

Self-Starter

Inspired to perform without outside help

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.