Technician - Slots

Bally's Corporation; East St. Louis (IL); On-site; USD 57,859,000 - 68,191,000; Full time

Job summary

Bally's Corporation is seeking a slot machine technician in East St. Louis, IL. The role involves routine maintenance, diagnosing and repairing mechanical and electronic issues, and ensuring machines run reliably to support guest experience.

The technician will test machines, document repairs, and collaborate with the casino team while delivering excellent customer service and handling guest concerns with professionalism. A flexible schedule including nights, weekends, and holidays is required.

Qualifications

• Teamwork and strategic thinking are essential for coordinating with casino staff.
• Flexibility to work late nights, weekends and holidays as required.

Responsibilities

• Perform routine maintenance on slot machines.
• Diagnose and repair mechanical and electronic problems with slot machines.
• Replace faulty parts and components as needed.
• Test machines to ensure they are functioning properly.
• Keep accurate records of all repairs and maintenance performed.
• Communicate with other casino staff to ensure machines operate properly.
• Provide excellent customer service to casino patrons.
• Handle guest complaints tactfully and seek supervisory input when needed.

Skills

Teamwork

Strategic Thinking

Job description

Description

ESSENTIAL FUNCTIONS

• Perform routine maintenance on slot machines
• Diagnose and repair mechanical and electronic problems with slot machines
• Replace faulty parts and components as needed
• Test machines to ensure they are functioning properly
• Keep accurate records of all repairs and maintenance performed
• Communicate with other members of the casino staff to ensure that all machines are functioning properly
• Provide excellent customer service to casino patrons
• Handle routine guest complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.

Other duties as assigned.

WORKING ENVIRONMENT & PHYSICAL EFFORTS

• The hospitality industry is a 24 Hour 365-day operation.
• This position will primarily be indoor under controlled temperatures.
• Occasional exposure to outdoor climates
• Occasional: standing, walking, kneeling, reaching, pulling, pushing, and lifting up to 25 pounds
• Frequent: sitting, with repetitive movement of arms, hands, and fingers.
• Speech and Vision abilities are required.
  Target Hourly Rate: $22.00 per hour

Qualifications

Behaviors

• Dedicated - Devoted to a task or purpose with loyalty or integrity
• Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
• Loyal - Shows firm and constant support to a cause

Motivations

• Self-Starter - Inspired to perform without outside help
• Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization

Skills

• Teamwork Orientation (required)
• Strategic Thinking (required)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.