Technician Service and Systems

The Freeman Company (TFC) Brands; Dallas (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Tuition Reimbursement

Paid Parental Leave

Life, Accident and Disability

Retirement with Company Match

Paid Time Off

Job summary

Alford Media, a specialized division of The Freeman Company, seeks a Technician - Service and Systems based in Dallas, TX. The role focuses on diagnosing, repairing, testing, and refurbishing AV equipment to ensure event readiness and reliability.

The ideal candidate has a high school diploma and at least one year of hands-on AV repair or maintenance experience, preferably in live events or entertainment tech. In-office/show-site work five days a week is required.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year experience repairing, troubleshooting, or maintaining AV equipment preferred.
• Experience in live events or related technical environments is an asset.
• Understanding of equipment handling and workplace safety practices.

Responsibilities

• Diagnose, troubleshoot, test, align, and repair audiovisual equipment.
• Perform preventative maintenance and quality inspections on rental inventory.
• Refurbish equipment through cleaning, painting, and replacement of damaged or missing components.
• Coordinate with manufacturers and vendors regarding repairs, technical support, and replacement parts.
• Maintain accurate repair records and inventory documentation.
• Order and track parts and materials required for repairs and maintenance activities.
• Provide technical support and troubleshooting assistance to warehouse and event teams.
• Maintain a clean, organized, and safe work environment.
• Follow all company safety policies and procedures.
• Perform other duties as assigned.

Skills

AV equipment repair

Troubleshooting

Preventive maintenance

Technical support

Education

High School Diploma or equivalent

1+ year AV repair/maintenance

Job description

About Us

At Alford Media, we don’t just provide event technology, we create unforgettable experiences. In an industry where equipment and expertise are easy to find, what sets us apart is how we work—with heart, precision, and purpose. With decades of experience and an ever-evolving inventory of cutting-edge gear, we empower our team to make smart, timely decisions that consistently deliver extraordinary results.

About Us

At Alford Media, we don’t just provide event technology, we create unforgettable experiences. In an industry where equipment and expertise are easy to find, what sets us apart is how we work—with heart, precision, and purpose. With decades of experience and an ever-evolving inventory of cutting-edge gear, we empower our team to make smart, timely decisions that consistently deliver extraordinary results.

Summary

Alford Media is a specialized division of Freeman that is nationally recognized for expertise in corporate event technology. We bring innovative approaches to our events and strive to exceed customer expectations. We are a team of driven individuals who enjoy challenges and helping our customers realize their vision. The Technician - Service and Systems plays a critical role in maintaining the quality, performance, and reliability of our audiovisual equipment inventory. This position is responsible for diagnosing, repairing, testing, and refurbishing equipment to ensure it is event-ready and meets operational standards. This position will support our Alford Media team. It is eligible to work an in person schedule, requiring work in-office and/or show-site 5 days per week. The ideal candidate will be based out of Dallas, TX.

Essential Duties & Responsibilities

• Diagnose, troubleshoot, test, align, and repair audiovisual equipment.
• Perform preventative maintenance and quality inspections on rental inventory.
• Refurbish equipment through cleaning, painting, and replacement of damaged or missing components.
• Coordinate with manufacturers and vendors regarding repairs, technical support, and replacement parts.
• Maintain accurate repair records and inventory documentation.
• Order and track parts and materials required for repairs and maintenance activities.
• Provide technical support and troubleshooting assistance to warehouse and event teams.
• Maintain a clean, organized, and safe work environment.
• Follow all company safety policies and procedures.
• Perform other duties as assigned.

Education & Experience

• High School Diploma or equivalent required.
• Minimum one (1) year of experience repairing, troubleshooting, or maintaining audiovisual equipment preferred.
• Experience in live events, entertainment technology, or related technical environments is an asset.
• Understanding of equipment handling and workplace safety practices.

What We Offer

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability
• Retirement with Company Match
• Paid Time Off

Diversity Commitment

At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.