Technician, IT Support

Dine Brands Global; Houston (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in the restaurant industry seeks a Help Desk role to provide technical support for restaurants across the United States. The position involves troubleshooting hardware and software issues, and supporting managers and staff in maintaining IT operations. A successful candidate will have strong technical skills, experience managing support requests, and a motivation to learn quickly. The role is remote and requires an Associate degree or A+ Certification.

Qualifications

• Experience in a fast-paced environment is essential.
• Must provide help desk support for PC and peripherals.
• In-depth knowledge of relevant software and networking concepts.

Responsibilities

• Log and monitor support tickets using a ticketing system.
• Collaborate with users to resolve technical issues.
• Manage project tickets according to deadlines.

Skills

Communication

Interpersonal skills

Self-motivated

Technical problem-solving

Windows 7

Windows 10

Microsoft Office

Active Directory

DNS

DHCP

TCP/IP

Education

Associate degree in a computer-related field

A+ Certification

Six Sigma or Project Management certifications

Job description

Based in Pasadena, California, Dine Brands Global, Inc. (NYSE: DIN), through its subsidiaries, franchises restaurants under Applebee's Neighborhood Grill + Bar, IHOP, and Fuzzy's Taco Shop brands. With over 3,500 restaurants in 18 countries and 354 franchisees as of December 31, 2023, Dine Brands is one of the largest full-service restaurant companies in the world. For more information, visit the Company's website at www.dinebrands.com.

This role will handle incoming technical support calls or respond to requests to diagnose, troubleshoot, and resolve telecommunications, network, hardware, and software issues.

Support restaurant managers and franchise home IT staff to ensure smooth operations. The Help Desk manages software, hardware, and networking issues as they arise.

Responsibilities:

1. Use a ticketing system to log and monitor support tickets;
2. Monitor problem management software and support systems for outages and pending solutions;
3. Collaborate with end-users and solution partners to resolve issues;
4. Manage and complete project tickets for restaurants according to deadlines;
5. Follow company policies, uphold professional standards, and perform all work professionally;
6. This role is remote and can be based anywhere in the continental U.S.;
7. Salary Range: $23+/hr depending on experience.

Skills & Requirements:

1. Experience in planning and accomplishing goals in a fast-paced environment;
2. Excellent communication and interpersonal skills;
3. Ability to work well in a team and be highly self-motivated;
4. Quick learner of new technologies;
5. Provide help desk support for PC and peripheral setup, maintenance, and repair; independently resolve technical problems;
6. In-depth knowledge of Windows 7, Windows 10, Server 2003/2008, and Microsoft Office;
7. Knowledge of Active Directory, DNS, DHCP, WINS, and TCP/IP;
8. Associate degree or higher in a computer-related field;
9. A+ Certification required;
10. Additional certifications like Six Sigma or Project Management are a plus.

Equal Employment Opportunity Statement

Dine Brands Global supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, veteran status, disability, sexual orientation, or any other protected status. Employment decisions are based on qualifications, merit, and business needs.

Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Dine Brands reviews criminal history in connection with a conditional offer of employment, focusing on roles that involve managing company technology and information security, maintaining cybersecurity, and protecting confidential information.

For information on how personal data is collected and used, visit our Applicant & Employee Privacy Notice.