Cocktail Server, Redtail - Zouk

Resorts World Las Vegas; Nevada (IA); Hybrid; USD 35,000 - 55,000; Full time

Job summary

Resorts World Las Vegas is seeking a Cocktail Server to deliver elegant, warm service and handle beverage orders with precision. You will contribute to guest satisfaction by greeting guests, taking orders, and delivering drinks and foods while collaborating with the bar team.

You must be at least 21, have six months of customer service and cash handling experience, and be proficient with POS systems. This role requires flexible shifts, a polished appearance, and strong English communication.

Qualifications

• Six months of customer service experience.
• Six months cash handling experience.
• Proficient knowledge of wine, cocktails and beverage spirits.
• Working knowledge of POS systems.
• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to communicate in English.
• Polished appearance and demeanor.
• Ability to obtain full knowledge of company rules and procedures.
• Must be at least 21 years of age.

Responsibilities

• Greet and welcome all guests in a professional manner.
• Obtain beverage orders and enter in POS.
• Serve alcoholic/non-alcoholic beverages and food.
• Ensure orders are accurate and delivered timely.
• Collaborate with bartenders to ensure order accuracy.
• Maintain knowledge of house drinks and menu items.
• Offer item suggestions using suggestive selling techniques.
• Carry and push trays and carts up to 30 lbs.
• Keep assigned areas clean and organized.
• Maintain training and complete certifications.
• Other duties as assigned.

Skills

Customer service

Cash handling

POS systems

Wine & cocktails knowledge

English communication

Flexible scheduling

Professional appearance

Teamwork

Alcohol service

Education

High school diploma

Alcohol Awareness Card

Food Handling Card

Tools

None

Job description

Cocktail Server

Summary Statement: The Cocktail Server will provide elegant, warm, and responsive service to all guests while taking and serving beverage orders. The role will be accountable for financial transactions and effectively market their assigned venue during their shift.

Primary Job Duties

• Greet and welcome all guests in a professional manner.


• Obtain beverage orders from guests and enter orders in point of sales system.


• Serve alcoholic/non-alcoholic beverage(s) and food orders to guests.


• Ensure that all orders are accurate and delivered to each guest in a timely manner.


• Collaborate with bartenders and team members to ensure accuracy of order.


• Maintain knowledge of house drinks and menu items.


• Offer item suggestions by using suggestive selling techniques (e.g. daily beverage specials, cocktails/wines and after dinner beverages).


• Carry and push heavy (approximately 30lbs) trays and carts of glassware and items as directed by management.


• Ensure assigned areas are always clean and clutter free.


• Ensure all Resorts World core values and property and department standards are implemented and applied.


• Obtain and maintain position-specific licensing.


• Maintain all company training classes.


• Other duties as assigned.

Qualifications

• At least six months of previous customer service experience in a similar or related field.


• At least six months of previous cash handling experience.


• Proficient knowledge of wine, cocktails and beverage spirits.


• Working knowledge of POS systems.


• Ability to work varied shifts, including nights, weekends and holidays.


• Ability to effectively communicate in English.


• Polished appearance and demeanor.


• Excellent customer service skills.


• Ability to obtain maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.


• At least 21 years of age.

Preferred

• 6 Months experience at a day club or resort pool


• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience

At least 21 years of age 6 months in a day club or resort style pool.

Certificates, Licenses, Regulations

• Proof of eligibility to work in the United States.


• Ability to obtain the following: Alcohol Awareness Card Food Handling Card

Physical Demands

• The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


• Standing, bending, walking, lifting in extreme temperatures.


• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.


• Prolonged standing.


• Bending and reaching.


• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 30 lbs.


• Eye/hand coordination.


• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

How is work typically performed?

Standing, bending, walking, lifting in extreme temperatures. Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality. Prolonged standing. Bending and reaching. Transporting, pushing, pulling, lifting and maneuvering items weighing up to 30 lbs. Eye/hand coordination. Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

Resorts World Las Vegas Culture & Values

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities. Everyone is an Ambassador-No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need. Everyone works in Safety-If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual. Everyone works in Security-If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern. Everyone works in EVS-If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual. Everyone works in Guest Experience-If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.

About Resorts World Las Vegas

Welcome to Resorts World Las Vegas Careers Resorts World Las Vegas is the first integrated resort built on the Strip in over a decade, bringing bold innovation, world-class hospitality, and global luxury to the heart of Las Vegas. Developed by Genting Berhad, with international operations across the Americas, Asia, and Europe, Resorts World Las Vegas proudly partners with Hilton to feature three of its top brands: Las Vegas Hilton, Conrad Las Vegas, and Crockfords Las Vegas. Our resort spans 88 acres and includes 3,500+ guest rooms and suites, a state-of-the-art gaming floor, globally inspired dining, luxury retail, award-winning entertainment, and forward-thinking technology. At the core of our culture is a commitment to exceptional guest service, collaboration, and opportunity. Whether you’re starting your career or growing in your profession, we invite you to build your legacy with us.

Equal Opportunity Statement

Resorts World Las Vegas is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.