Hostperson, Redtail

Resorts World Las Vegas LLC; Nevada (IA); Hybrid; USD 38,000 - 47,000; Full time

Job summary

Resorts World Las Vegas is seeking a Hostperson to be the first and last point of contact for guests, ensuring a seamless dining experience. You will work closely with front- and back-of-house management to deliver exceptional guest service in a luxury setting.

The role requires strong customer service, English communication, and the ability to lead a team while managing reservations and seating arrangements. This is a dynamic, guest-centric position within a premier resort.

Qualifications

• Working knowledge of general restaurant operations is required.
• Proven ability to manage restaurant finances and budget considerations.
• Familiarity with restaurant management software systems.
• Must be able to communicate clearly in English.

Responsibilities

• Greet and welcome guests at entry.
• Anticipate guest needs with urgency and courtesy.
• Bid farewell and invite return visits.
• Oversee reservations and pre-seating when needed.
• Optimize seating for balanced workload among staff.
• Answer calls courteously and efficiently.
• Perform opening/closing duties per shift.
• Maintain cleanliness and organization of work areas.
• Rotate to other F&B outlets as required.
• Uphold Resorts World core values and standards.
• Obtain and maintain position-specific licensing.
• Use personal device for job-related tasks and company documents.
• Other duties as assigned.

Skills

General restaurant operations

Restaurant financial management

Restaurant management software

English communication

Customer service

Leadership/mentoring

Shift flexibility

Job description

Summary Statement

The Hostperson is at the forefront of the restaurant operation and is the first and last person to interact with the guest. This role will also work closely and communicate frequently with front of house/ back of house management and staff to ensure seamless, successful guest service.

Primary Job Duties

• Warmly greet and welcome all guests upon entering the venue.
• Anticipate the guests' needs and respond appropriately with a sense of urgency.
• Bid farewell to all guests upon departing and extend an invitation to return to visit soon.
• Oversee daily restaurant reservations and pre-seating assignment, when necessary.
• Optimizing seating at different tables to ensure even workload for wait staff
• Answer restaurant telephone courteously, quickly and efficiently.
• Perform all opening and closing duties based upon shift assignment.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Rotate to other Food Beverage outlets/venues, as necessary.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/ cellular phone for job related operational tasks, job duties, review company documents, etc.
• Other duties as assigned.

Qualifications

• Working knowledge of general restaurant operations.
• Proficient in restaurant financial management.
• Working knowledge of restaurant management software system(s).
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer services skills.
• Ability to obtain maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• Ability to successfully lead and mentor a team.
• Ability to work varied shifts, including nights, weekends, and holidays.
• At least 18 years of age.

Preferred

• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience

• At least six months previous experience in a similar or related field.
• Preferred: Previous experience in a luxury setting.

Certificates, Licenses, Regulations

• Proof of eligibility to work in the United States.
• Ability to obtain the following: Alcohol Awareness Card Food Handling Card

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. How is work typically performed? Typical restaurant environment. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. Prolonged standing/walking. Extreme weather. Bending and reaching. Transporting, pushing, pulling, lifting and maneuvering items weighing up to 50 lbs. Eye/hand coordination. Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

Resorts World Las Vegas Culture and Philosophy

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities. Everyone is an Ambassador-No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need. Everyone works in Safety-If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual. Everyone works in Security-If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern. Everyone works in EVS-If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual. Everyone works in Guest Experience-If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual. Welcome to Resorts World Las Vegas Careers Resorts World Las Vegas is the first integrated resort built on the Strip in over a decade, bringing bold innovation, world-class hospitality, and global luxury to the heart of Las Vegas. Developed by Genting Berhad, with international operations across the Americas, Asia, and Europe, Resorts World Las Vegas proudly partners with Hilton to feature three of its top brands: Las Vegas Hilton, Conrad Las Vegas, and Crockfords Las Vegas. Our resort spans 88 acres and includes 3,500+ guest rooms and suites, a state-of-the-art gaming floor, globally inspired dining, luxury retail, award-winning entertainment, and forward-thinking technology. At the core of our culture is a commitment to exceptional guest service, collaboration, and opportunity. Whether you’re starting your career or growing in your profession, we invite you to build your legacy with us. Resorts World Las Vegas is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.