Technician II

Smartlink; Los Angeles (CA); On-site; USD 48,216 - 61,992; Full time

Job summary

Smartlink is seeking a Field Technician II in the Greater Los Angeles area. This role supports wireless telecommunications projects, focusing on fiber installation and customer service. The ideal candidate will have a solid technical background, experience in fiber installation, and strong teamwork skills.

Responsibilities include installation of telecom equipment, providing project updates, and ensuring compliance with safety practices. This position requires extensive local travel, primarily outside standard hours, and offers the opportunity to develop technical skills in a dynamic environment.

Qualifications

• Strong technical and mechanical aptitude.
• Experience with wireless telecommunications fiber installation.
• Proficiency with hand tools and power tools.

Responsibilities

• Install, integrate, and repair telecommunications equipment.
• Serve as project lead and maintain trackers.
• Deliver excellent customer service to clients.

Skills

fiber installation

customer service

technical troubleshooting

communication skills

team leadership

Education

4 years of technical experience or training

Tools

telecommunications test equipment

Microsoft Office

Job description

Job Title: Technician II
Reports To: Project Manager
Department: Technical Services
FSLA Status: Non-Exempt

Hourly Rate: $35-45/hr (firm, dependent on experience)
Location: Greater Los Angeles area

Job Summary

Working as a Field Technician II within Smartlink’s Technology Solutions Division, this role supports wireless telecommunications infrastructure projects across a variety of environments, including in-building systems, rooftops, and tower sites (no cell tower climbing required). The ideal candidate brings strong teamwork experience, customer-facing skills, and hands‑on expertise in fiber installation activities, including fiber pulling, cable dressing, and project closeouts. Experience with fiber testing is preferred.

Essential Duties and Responsibilities

• Install, assemble, integrate, program, maintain, decommission, and repair wireless telecommunications and network equipment and systems, including:
  • CAT5 and CAT6 cabling, routers, twisted pair, optical fiber, and assorted power and data cabling routed through conduit, cable trays, above ceilings, and between floors.
  • DC power plants and rectifiers, LMUs, BTS equipment (2G, 3G, and 4G), MCPAs, RF filters, duplexers, backhaul systems (copper, fiber, and microwave), and network routers.
• Perform all functions related to standard cell site acceptance, including equipment receiving, installation, and cabling.
• Serve as a project lead when required, maintaining project trackers and providing regular status updates to management.
• Proactively identify and address internal and external issues in partnership with supervisors, offering effective and timely solutions.
• Conduct required testing and validation procedures using a variety of test equipment.
• Perform all tasks in compliance with company policies, OEM requirements, customer specifications, and established safety practices.
• Fabricate, terminate, and label cables and connectors to quality and performance standards.
• Deliver excellent customer service to internal teams and external clients.
• Complete, maintain, and process all required documentation, job records, and reports accurately and on time.
• Maintain thorough and accurate project files, trackers, and documentation while providing consistent communication to management.
• Properly operate, maintain, and care for multiple types of test equipment; report calibration or repair needs as required.
• Effectively manage project deliverables, timelines, risks, and dependencies in accordance with the statement of work (SOW).
• Provide training and guidance on policies, procedures, and technical tasks to teammates as needed.
• Other duties as assigned.

Qualifications and Requirements

• Valid driver’s license with a clean driving record.
• Minimum of four (4) years of related experience and/or technical training; an equivalent combination of education and experience will be considered.
• Strong technical and mechanical aptitude; experience with wireless telecommunications fiber installation, router upgrades, system integration, testing, troubleshooting, and DC power installation, modification, and upgrades is preferred.
• Working knowledge of Microsoft Office applications, including Word, Excel, and Outlook.
• Strong organizational, communication, and documentation skills with consistent attention to detail.
• Proficiency with hand tools, power tools, and relevant telecommunications testing equipment.
• Ability to work outdoors in all weather conditions and during non-standard hours as required by project demands.
• Ability to work independently, troubleshoot issues, and resolve technical challenges with minimal supervision.
• Customer-service oriented with demonstrated team leadership experience.
• Dependable, self-motivated, and eager to learn additional technical skills.
• Professional appearance and conduct at all times.
• Reliable personal vehicle for local travel.

Physical Requirements

• Ability to stand, walk, or hike for extended periods and cover long distances as required.
• Ability to bend, reach, climb, and safely lift, carry, or handle items weighing up to 25 pounds.

Travel Requirements

• Extensive local travel (greater than 75%) is required for this position.

EQUAL OPPORTUNITY EMPLOYER