Fiber Network Field Technician

Frontier Communications Corporation; Pico Rivera (CA); On-site; USD 34,081 - 64,333; Full time

Job summary

Frontier Communications Corporation is seeking a Fiber Network Field Technician in Pico Rivera, CA. In this role, you will be responsible for installing, maintaining, and troubleshooting fiber network services while ensuring high customer satisfaction.

The ideal candidate should possess a valid California class 'C' driver’s license and must be capable of performing essential job functions without medical limitations. Competitive wage range is $24.74 - $46.70 per hour.

Qualifications

• Proficiency in operation of a vehicle with manual shift transmission if required.
• No medical limitations that prohibit performing essential job functions.
• Must pass DOJ criminal records screening.

Responsibilities

• Installs and maintains fiber network services.
• Troubleshoots fiber network equipment.
• Interacts with customers for equipment placement and training.
• Utilizes test equipment for maintenance.

Skills

Valid California class 'C' driver’s license

Color perception

Ability to distinguish audible tones/levels

Job description

Fiber Network Field Technician

Job ID: FIBER013997

Location: 9317 WASHINGTON BLVD, PICO RIVERA, CA 90660

Union: CWA 9586 - CBA 004

Hiring Managers: Brian Jauregui

# of Openings: 2

Posting Dates: No Internal posting

Wage Range: $24.74 - $46.70 per hour

Summary

Responsible for tasks assigned by the Company in connection with service order and repair activity on fiber network facilities between and including the customer‑serving terminal and into the customer's premise, as well as installation activity at the fiber hub. These tasks may include, but not be limited to, installation and maintenance of voice, data and video equipment and/or service at the customer premise, in addition to providing revenue‑enhancing offers to the customer. Perform other duties as required.

Responsibilities

• Installs, removes, rearranges, programs, tests, troubleshoots and maintains fiber network services.
• Installs and configures routers, set‑top boxes; may assist with installation of PC software as needed and ensure proper configuration of the customer's PC; interacts with the Fiber Solution Center as needed; may install appropriate inside wire/cable (such as Cat5E, coaxial cable).
• Installs, maintains and repairs outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub; activates the ONT.
• Interfaces with customer to negotiate placement of equipment, may assist with account registration, e‑mail, and web access, and train the customer on how to use new equipment; ensures customer satisfaction; responds to inquiries and provides follow‑up.
• Interprets schematic work order drawings to determine job specifications and installation needs; orders and obtains required equipment; effects problem solving where appropriate.
• Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action.
• May be required to perform other duties of the Customer Service TechnicianII classification and additional duties as required by the Company.
• Per company policy, and consistent with the weight specifications of equipment used to work aloft, candidates cannot exceed 275 pounds, inclusive of clothing and proper footwear.

Qualifications

• Valid California class "C" driver’s license; if required, proficiency in operation of a vehicle with manual shift transmission.
• Medical: No medical limitations that prohibit performing essential job functions. Reasonable accommodations will be made for disabled individuals.
• Must possess the ability to perceive difference in colors.
• Must possess the ability to distinguish audible tones/levels.
• Legal: Employee will be required to be fingerprinted and pass DOJ criminal records screening. Employee must pass ongoing screenings while employed.
• Experience: The company will consider candidates based on the following tiers:
  1. Individuals who have held the position of Fiber Network Field Technician, Customer Service TechnicianII, or equivalent telecommunications experience.
  2. Individuals who in the last 10 years have held Customer Service TechnicianI/II/III or Special Equipment Installer, or equivalent experience.
  3. Individuals with experience as Cable Splicer, Communications Specialist, Customer Engineer‑Data Applications, Internal Communications Technician, Public Access Sales Technician, Collector Maintainer, Senior Communications Specialist, or equivalent.
  4. Individuals with experience as Buried Service Wire Technician, Equipment Installer, Equipment Maintainer, Frame Worker, Line Worker, Plant Construction Installer, or equivalent.
  5. All other individuals if none meet above criteria.
• Tests: Results obtained in standard tests for this position must meet minimum requirements established by Company policy.

EEO Statement

Frontier Communications is an Affiant and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.