Technician I

Jimmy Jazz; Roanoke (AL); On-site; USD 25,000 - 39,000; Full time

Job summary

TEC is a telecommunications company actively expanding its fiber broadband services with a focus on Roanoke, AL. The Technician I role installs and repairs voice, data, broadband, and SIP systems to serve the local community.

The position emphasizes adherence to safety, quality workmanship, and strong customer interaction. A high school diploma or GED plus related experience is preferred. On-site work with company vehicles is expected.

Qualifications

• Prefers a high school diploma or GED.
• Requires at least one year of related experience.

Responsibilities

• Install voice, data, broadband, and SIP systems.
• Troubleshoot and resolve customer issues with company products and services including voice, data, broadband, SIP and security systems.
• Assess trouble location, may drive to customer facility with a valid license; may require CDL.
• Operate Facilities Management (FM) system and manage tickets and service orders.
• Test circuits with equipment and store results in FM system.
• Maintain high level of customer satisfaction.
• May install communications and data equipment, power panels, and related infrastructure.

Skills

Troubleshooting

Customer service

Voice data broadband

SIP systems

Education

High school diploma or GED

Tools

FM system

Test equipment

Fiber optics

Job description

• Location 930 White Street,Roanoke, AL, 36274-1478,United States
• Job Category Technician, Outside Plant
• Industry Telecommunications
• Employee Type Full Time Hourly
• Required Degree High school
• Manage Others No

Contact information

• Phone [phone]

Description

BASIC JOB SUMMARY:

The overall purpose of this job is to install and repair voice, data, broadband, and SIP systems. Job requires familiarity with industry concepts, practices, and procedures. Performs a variety of tasks. Relies on experience, judgment, and pre-established guidelines to perform the functions of the job.

ESSENTIAL JOB FUNCTIONS:

The essential job functions and duties described below may not be the only requirements of the position. It may be necessary to follow other instructions or perform other related duties required by the company.

• Install company products and services including voice, data, broadband, and SIP systems
• Troubleshoot and resolve/repair customer issues associated with company products and services including voice, data, broadband, SIP and security systems
• Assess where trouble is located including traveling by vehicle (requiring a valid driver's license) to customer facility and checking wiring from cable to plant, pole to facility, and building to equipment. May require a commercial driver’s license
• Operate Facilities Management (FM) system including updating and closing trouble tickets and service orders
• Operate test equipment to test circuits and condition/characterize copper circuits and store test results in customer folders in FM system
• Requires high level of customer contact to ensure customer satisfaction
• May install communications and data equipment, related systems, power panels, concrete pads, and ground fields that are associated with installation
• May install from staking sheets the buried distribution cable and pedestals. May cut overall service to old plant and new plant resources
• May install and maintain transport and special service circuits. Includes but not limited to T-1’s and HDSL, utilizing copper and or fiber
• May be responsible for the emergency repairs of all fiber optic cables in the system including terminating fiber drops into Optical Network Terminal’s (ONT), test, and turning up services
• Follow Electronic Industries Alliance (EIA) / Telecommunications Industry Association (TIA) 586A guidelines for inside telephone and data wiring
• Responsible for the adherence to all standard operating procedures to promote safety of all employees
• May be responsible for operating safely and efficiently equipment including but not limited to vehicles: cable plow, trencher, backhoe, and aerial bucket trucks

Education/Experience – Prefers a high school diploma or GED. Requires at least one year of related experience.

Summary

TEC is a communications company with a vision of connecting customers to the world and strengthening the communities we serve. As a family owned and operated business, we value your success and personal growth within the company. We strive to strengthen employees, build customer relationships, expand our fiber network, and increase profitability so that we can reinvest in our employees, company, and communities that we serve. As a Technician I, you’ll join an elite team that is connecting rural Americans with dedicated fiber broadband services.

With over 100 years in business, TEC is an established innovative communications leader. In the early to mid-1900s, TEC connected countless people to the telephone for the first time. And today, we are accelerating access to high-quality, reliable internet solutions for communities that need it most. With offices in Mississippi, Alabama, Tennessee, and Louisiana, we are playing a major role in the largest internet infrastructure buildout in the history of our country, and you can be a part of this exciting time.

TEC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, gender, age, sexual orientation, gender identity, or disability, or any other category protected by applicable Federal, State, or local laws, except where age and gender are essential bona fide occupational requirements, or where disability is a bona fide occupational disqualification. Furthermore, Equal Employment Opportunity will be provided for qualified disabled veterans and veterans of the Vietnam Era as well as other protected veterans. TEC is committed to th