Central Office Technician

Jimmy Jazz; Bay Springs (MS); On-site; USD 28,000 - 44,000; Full time

Job summary

TEC is seeking a Central Office Technician I to install, maintain, and troubleshoot Ethernet, digital switching, core routing, and video transmission equipment. The role requires strong judgment and adherence to guidelines, safety practices, and professional communication with customers and colleagues.

The technician will travel to on-site locations, load software, monitor equipment, and ensure proper functioning of network infrastructure in a fast-paced environment across Mississippi and

Qualifications

• High school diploma or GED required. Approximately three years of IP addressing, Ethernet protocol, and IP routers/switches experience preferred.

Responsibilities

• Travel to on-site locations using personal or company vehicle; valid driver's license and insurance required.
• Install, support and maintain TEC services and equipment for network operations.
• Operate TEC’s customer tracking system efficiently.
• Load software updates into digital equipment to fix issues and add features.
• Perform daily surveillance of equipment related to the role.
• Inform management of major repair needs affecting services.
• Install and maintain transport circuits using copper and/or fiber.
• Maintain proper functioning of multi-service access platform nodes.

Skills

IP addressing

Ethernet protocol

IP routers

Switches

Education

High school diploma or GED

Job description

• Job Category Technician, Central Office, Network Operations
• Industry Telecommunications
• Employee Type Full Time Hourly
• Required Degree High school
• Travel 10%
• Manage Others No

Contact information

• Phone [phone]

Description

BASIC JOB SUMMARY:

The overall purpose of the Central Office Technician I is performing installation and maintenance, and ensuring proper functioning of Ethernet, digital switching, core routing, and video transmission equipment as well as, performing a variety of tasks. This position requires sound judgement and the ability to understand and comply with pre-established guidelines in performing the functions of the job.

The Central Office Technician is expected to adhere to regulations including but not limited to Electronic Industries Alliance (EIA), Telecommunications Industry Association (TIA) 586A guidelines for inside telephone and data wiring, Company policies, and values, and to represent themselves and the Company in a positive and productive manner. This position requires the ability to interact and communicate in a professional, effective manner, both in writing and verbally, with customers, co-workers, and supervisors and/or managers.

Adherence to all standard operating procedures, safe work practices as found in the TEC Safety Handbook, and OSHA guidelines is essential to promote safety of all employees.

ESSENTIAL JOB FUNCTIONS:

The essential job functions and duties described below may not be the only requirements of the position. It may be necessary to follow other instructions or perform other related duties required by the company.

• Travel to on-site work locations using a personal vehicle or a company vehicle, therefore, a valid personal driver’s license and adequate insurance coverage on the personal vehicle is required at all times
• Install, support, and maintain TEC services and equipment associated with network operations
• Operate TEC’s customer tracking system in an efficient and timely manner
• Load software updates into digital equipment for the correction of existing errors and the addition of new features
• Perform daily surveillance of equipment applicable to the position
• Inform the appropriate person or management of major performance repair needs and conditions that could materially affect services
• Install, assess, and maintain transport and special service circuits utilizing copper and/or fiber
• Maintain proper functioning of multi-service access platform nodes

OTHER JOB FUNCTIONS:

• Other duties as assigned

Requirements

Job Qualifications:

Education/Experience – High school diploma or GED required. Approximately three (3) years of experience in IP addressing, Ethernet protocol, and some training involving IP routers and switches is preferred.

Knowledge/Skills/Abilities - Mathematics and a thorough knowledge and understanding of telephone construction, installation, repair, and use of related equipment including computers and electronics are all essential for this position. To be successful in this position requires experience in and familiarity with communication industry and Company concepts, practices, and procedures.

Summary

TEC is a communications company with a vision of connecting customers to the world and strengthening the communities we serve. As a family owned and operated business, we value your success and personal growth within the company. We strive to strengthen employees, build customer relationships, expand our fiber network, and increase profitability so that we can reinvest in our employees, company, and communities that we serve. As a Central Office Technician, you’ll join an elite team that is connecting rural Americans with dedicated fiber broadband services.

With over 100 years in business, TEC is an established innovative communications leader. In the early to mid-1900s, TEC connected countless people to the telephone for the first time. And today, we are accelerating access to high-quality, reliable internet solutions for communities that need it most. With offices in Mississippi, Alabama, Tennessee, and Louisiana, we are playing a major role in the largest internet infrastructure buildout in the history of our country, and you can be a part of this exciting time.

TEC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, gender, age, sexual orientation, gender identity, or disability, or any other category protected by applicable Federal, State, or local laws, except where age and gender are essential bona fide occupational requirements, or where disability is a bona fide occupational disqualification. Furthermore, Equal Employment Opportunity will be provided for qualified disabled veterans and veterans of the Vietnam Era as well as other protected veterans. TEC is committed to the idea that all employees must be treated with dignity and respect. Each and every employee is expected to help maintain a nondiscriminatory workplace.