Business Account Manager II

Jimmy Jazz; Camden (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

TEC is a communications company with a vision of connecting customers to the world and strengthening the communities we serve. As Business Account Manager II, you’ll join an elite team that drives new sales, renewals, and strategic account growth in the designated market.

The role requires familiarity with telecommunications and managed IT products, excellent written and verbal skills, and the ability to travel up to 60% to client sites and events.

Qualifications

• Two years managing a client base in telecommunications or proven sales of fiber/VoIP in a new market.
• High school diploma required; Associate’s degree preferred.
• One+ year of computer experience; proficiency with Microsoft Office.

Responsibilities

• New sales and ongoing business development within TEC business customers.
• Sell into target markets to attract new TEC clients in a fast-paced environment.
• Maintain customer contact information and report sales forecasting in CRM.
• Renew service agreements and upsell opportunities.
• Coordinate with Sales and other departments to ensure customer satisfaction.
• Attend industry events as TEC representative.

Skills

Telecommunications

Sales

Customer relations

CRM

Education

High school diploma

Tools

Microsoft Office

Job description

• Job Category Sales, Account Management
• Industry Telecommunications
• Employee Type Full Time Salary
• Required Degree High school
• Travel 50%
• Manage Others No

• Phone [phone]

BASIC JOB SUMMARY:

The main purpose of this position is to serve and support TEC's business customers through the selling of additional products and services, facilitating contract renewals and identifying new business opportunities within the designated market area. This role may also involve travel outside of the market area to pursue expanded sales. This job requires familiarity with telecommunications industry, business class internet service, and managed IT (Information Technology) products. A wide degree of creativity and latitude is expected. Requires excellent written and verbal skills.

ESSENTIAL JOB FUNCTIONS:

The essential job functions and duties described below may not be the only requirements of the position. It may be necessary to follow other instructions or perform other related duties required by the company.

• Responsible for new sales and ongoing business development within the TEC business customer base
• Responsible for selling into the market (fringe or grant areas) to attract new TEC clients in a fast-paced and dynamic environment
• Responsible for customer and revenue retention for assigned accounts
• Responsible for exercising communication and negotiation skills to renew service agreements, retain business, identify customer needs, and promote company products and services
• Responsible for practicing and exhibiting concise and qualified closing skills to secure new or renewed business opportunities
• Responsible for obtaining and maintaining customer contact information within the company's operating system
• Accurately report sales forecasting, by updating and maintaining the CRM with customer notes, calls, meetings, and other related sales functions
• Broaden customer awareness and strengthen relationships to encourage the adoption of all appropriate solutions offered by TEC
• Be self-sufficient in the preparation and presentation of customer quotes and contracts for existing customer renewals
• Work diligently with the Sales, Customer Relations, and other departments to ensure customer satisfaction
• Attend functions such as chamber of commerce, Rotary Club, or industry events as a TEC representative
• Demonstrate a willingness and enthusiasm to learn and apply new sales techniques
• Work well with customers, vendors, the sales team, and other departments within TEC
• Provide ongoing and productive feedback to management regarding needs/campaigns that might increase sales and improve the customer experience
• Travel up to 60% should be expected
• May include additional duties as assigned

Requirements

Education/Experience - A minimum of two (2) years managing a client base in telecommunications or a proven track record of selling fiber or VoIP‑related products in a new market is required. Must have demonstrated a successful track record of both new sales and contract renewal/upsell within a given territory, vertical, or other client base.

Knowledge/Skills/Abilities - A high school diploma is required, but an Associate’s degree is preferred. One or more years of computer experience required. Experience in Microsoft Office applications is beneficial. Good organization and communication skills, including maintaining and meeting various deadlines is essential.

Summary

TEC is a communications company with a vision of connecting customers to the world and strengthening the communities we serve. As a family owned and operated business, we value your success and personal growth within the company. We strive to strengthen employees, build customer relationships, expand our fiber network, and increase profitability so that we can reinvest in our employees, company, and communities that we serve. As Business Account Manager II, you’ll join an elite team that is connecting rural Americans with dedicated fiber broadband services.

With over 100 years in business, TEC is an established innovative communications leader. In the early to mid-1900s, TEC connected countless people to the telephone for the first time. And today, we are accelerating access to high‑quality, reliable internet solutions for communities that need it most. With offices in Mississippi, Alabama, Tennessee, and Louisiana, we are playing a major role in the largest internet infrastructure buildout in the history of our country, and you can be a part of this exciting time.

TEC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, gender, age, sexual orientation, gender identity, or disability, or any other category protected by applicable Federal, State, or local laws, except where age and gender are essential bona fide occupational requirements, or where disability is a bona fide occupational disqualification. Furthermore, Equal Employment Opportunity will be provided for qualified disabled veterans and veterans of the Vietnam Era as well as other protected veterans. TEC is committed to the idea that all employees must be treated with dignity and respect. Each and every employee is expected to help maintain a nondiscriminatory workplace.