Technician, Home Services

CSI Cellular South, Inc; Troy (AL); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Competitive Compensation Package

Blue Cross Blue Shield Health Coverage

Tuition Assistance Programs

401k Match

Telemedicine (Teladoc)

Wellness Program

Talent Referral Opportunities

Job summary

C Spire is seeking a Home Services Technician to install and service IPTV, high-speed data, and home automation systems for residential customers. You will troubleshoot and support advanced home networks, work in the field, and ensure customer satisfaction through quality service.

Responsibilities include configuring wired and wireless networks, performing fiber splicing, and diagnosing hardware or software issues.

Qualifications

• High School Diploma or equivalent.
• Good oral and written communication skills.
• Experience with IPTV, cable TV, and/or home automation/security systems.
• Strong interpersonal skills and customer service mindset.
• Experience in fiber splicing, wireline phone service, wireless routers, and wireless technology.

Responsibilities

• Install and service IPTV, high-speed data, and voice services in residential environments.
• Work with wireless video equipment, run and pull cables, and provision equipment according to codes and standards.
• Install and service home security and automation systems, adhering to licensing and safety requirements.
• Splice fiber connectors; use OTDR, light meters, and other fiber diagnostic tools.
• Troubleshoot hardware and software issues; adjust or replace inoperative equipment and test for performance.
• Conduct customer premise surveys, recommend equipment placement, and manage scheduling impacts.
• Wire CAT6 and/or fiber optic drops inside customer homes as directed.
• Demonstrate systems to clients and secure training sign-off.
• Configure both wired and wireless networks and devices.
• Maintain company tools and assets, reporting any defective materials or inaccurate job information.
• Clean up work areas post-installation and patch drill holes
• Work shift rotations including Saturdays; be available for after-hours and weekend on-call duty
• Perform additional duties as assigned

Skills

IPTV experience

Home automation

Customer service mindset

Wireless networking

Education

High School Diploma or equivalent

Tools

OTDR

Light meters

Fiber splicing

Job description

Our Vision: Be the best at what we do. Our Mission: Improve lives through technology. Summary: “Customer Inspired” isn’t our slogan — it’s our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customers’ lives. It’s a challenging goal, but we have a winning team that is looking to grow.

As a Technician for Home Services, you will be at the forefront of delivering a world-class experience for our residential customers. From installing high-speed data, IPTV, and home automation systems, to troubleshooting and supporting advanced home networks, your work directly impacts the satisfaction and loyalty of our customers. You'll work hands-on in the field, problem-solve on the fly, and collaborate closely with teammates to deliver exceptional service and cutting-edge connectivity.

Responsibilities

• Install and service IPTV, high-speed data, and voice services in residential environments
• Work with wireless video equipment, run and pull cables, and provision equipment according to codes and standards
• Install and service home security and automation systems, adhering to licensing and safety requirements
• Splice fiber connectors; use OTDR, light meters, and other fiber diagnostic tools
• Troubleshoot hardware and software issues; adjust or replace inoperative equipment and test for performance
• Conduct customer premise surveys, recommend equipment placement, and manage scheduling impacts
• Wire CAT6 and/or fiber optic drops inside customer homes as directed
• Demonstrate systems to clients and secure training sign-off
• Configure both wired and wireless networks and devices
• Maintain company tools and assets, reporting any defective materials or inaccurate job information
• Clean up work areas post-installation and patch drill holes
• Work shift rotations including Saturdays; be available for after-hours and weekend on-call duty
• Perform additional duties as assigned

This position is an exceptional introduction to home fiber installation, as there is plenty of room to grow and learn from outstanding individuals in the field. From Home Services Technician you will have a perfect springboard into all areas of C Spire and develop robust career skills.

Qualifications

What You Will Bring

As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal and external customer experience. You will have a steadfast devotion to doing the right thing the right way and a deep-set dedication to accountability and ownership. You will also bring an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement.

• High School Diploma or equivalent
• Good oral and written communication skills
• Experience with IPTV, cable TV, and/or home automation/security systems
• Strong interpersonal skills and customer service mindset
• Experience in fiber splicing, wireline phone service, wireless routers, and wireless technology

What You Will Gain

A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that’s just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it.

Benefits

• Competitive Compensation Package
• Blue Cross Blue Shield Health Insurance
• Tuition Assistance Programs
• Complimentary Wireless Service & Device*
• 401k Match
• Teladoc Telemedicine
• WellBeacon Wellness Program
• Paid Talent Referral Opportunities
• Tailored learning paths for every position

Physical Requirements and Working Conditions

• Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screen.
• Must be able to work some evenings and weekends in an on-call/emergency environment.
• Must be able to handle and move 50 lbs. or more.
• Must be able to work on a ladder for an extended period.
• Must have good hand-eye coordination.
• Must be able to operate tools and equipment.
• Must be able to traverse difficult terrain, bend, crawl, and work in attics and outdoor weather conditions for extended periods.
• Must have an appropriate driver's license and be insurance eligible.

*Complimentary wireless service and device available to team members in our wireless footprint.