Technician, Voice and Data

C Spire; Starkville (MS); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation package

Health insurance

Tuition assistance

401k match

Teladoc

Wellness program

Referral opportunities

Learning paths

Device program

Job summary

C Spire in Mississippi seeks a Voice and Data Technician to install, test, turn up and troubleshoot VoIP equipment, maintain databases, and design new voice offerings. You will work with cross-functional teams to ensure network integrity and rapid issue resolution.

The role scales from Technician I to Senior, with responsibilities increasing to large deployments, complex call flows, and DIA circuit turnups, requiring strong communication, teamwork, and hands-on network skills.

Qualifications

• Two years of work experience (or equivalent education) in telecommunications or data industry with VoIP and TDM engineering.
• Proficiency with VoIP and TDM voice services.
• Basic familiarity with fiber and identifying differences in fiber optic cables/connectors.
• Proven ability to turn-up DIA circuits with EXFO test set and troubleshoot with OTDR.
• Strong communication skills and ability to work in a team environment.
• High School diploma or equivalent educational experience.

Responsibilities

• Install, test, turn up & troubleshoot VoIP equipment and maintain databases for VoIP products.
• Install and maintain voice and data equipment at customer locations.
• Identify, troubleshoot, and maintain Cat5/6 cabling, patch panels, and wall fishing.
• Maintain current networks and equipment and design new voice offerings.
• Maintain corporate IP phone network and network integrity with the team.
• Collaborate with customers, vendors, and other teams to test new products and limit outages.

Skills

VoIP engineering

TDM engineering

Strong communication

Teamwork

Customer service

Education

High School diploma or equivalent

Tools

EXFO test set

OTDR

Cat5/6 cabling

Patch panel installation

Job description

Our Vision: Be the best at what we do. Our Mission: Improve lives through technology.Summary:“Customer Inspired” isn’t our slogan — it’s our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customer’s lives. It’s a challenging goal, but we have a winning team that is looking to grow.The Voice and Data Technician is responsible for the installation, testing, turn up, and troubleshooting of VoIP equipment and maintaining all databases associated with the VoIP product offerings. The Voice and Data Technician will also maintain current networks and equipment, as well as design and implement new voice offerings.Responsibilities:What You Will DoIn all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.For positions at level Technician, Voice and Data I, your duties would include:• Responsible for the installation, testing, turn up & trouble shooting of VoIP equipment and maintaining all databases associated with the VoIP product offerings.• Install and maintain voice and data equipment in customer locations.• Identify, troubleshoot, run and maintain Cat5/6 cable including patch panel installation and wall fishing.• Maintain current network and equipment as well as design and implement new voice offerings.• Maintain corporate IP phone network.• Work closely with other technical personnel to maintain the network’s integrity.• Work with customers to resolve issues and proactively eliminate outages.• Work with customers, vendors, and other companies to test new products and maintain current network.• Cross train with other employees.• Be available via cell phone 24x7.• Perform additional duties as assigned.For positions at level Technician, Voice and Data II, your duties would include:• All the responsibilities of the previous• Maintain current knowledge of technological advances in the field.• Coordinate construction and oversee installation of large VoIP deployments and integration into existing data networks.• Analyze situations accurately and adopt an effective course of action.• Design and understand complex call flow and have intricate knowledge of Hunt Groups, Multi-level Auto Attendants, and Call Centers.• Perform Independent Circuit turnup of DIA circuits with EXFO test set.• Perform Independent Circuit Troubleshooting with OTDR.For positions at level Technician, Voice and Data III, your duties would include:• All the responsibilities of the previous• Design, install, maintain and troubleshoot highly complex voice and data networks.• Assist in training new Technicians.For positions at level Technician, Voice and Data Senior, your duties would include:• All the responsibilities of the previous• Design, install, maintain and troubleshoot highly complex voice and data networks including multi-site/campus deployments.• Assist in training new Technicians.• Engage with management in developing new processes and procedures.• Collaborate with the other teams during new equipment rollouts to identify training needs for other technicians.This position is an exceptional introduction to field technology and VoIP support, as there is plenty of room to grow and learn from outstanding individuals in the field. From Technician you will have a perfect springboard into all areas of C Spire and develop robust career skills.Qualifications:What You Will BringAs a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external candidate experience. To support our Network Operations team you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement.In addition to that, we require for Technician, Voice and Data I:• At least two years of work experience (or equivalent education in a related field) in the telecommunications or data industry with experience in VoIP and TDM engineering.• Proficiency with VOIP and TDM voice services.• Basic familiarity with fiber and the ability to identify differences in fiber optic cables and connectors.• Proven ability to turn-up DIA circuits with EXFO test set and troubleshoot with OTDR with minimal assistance.• Strong communication skills and ability to work successfully in a team environment.• High School diploma or equivalent educational experience.In addition to that, we require for Technician, Voice and Data II:• At least four years of work experience (or equivalent education in a related field) in the telecommunications or data industry with experience in VoIP and TDM engineering.• Intricate knowledge of and the ability to maintain, install, and troubleshoot TDM, VoIP, TCP/IP, Microwave, and Data communication systems and Networks.• Must be able to Design, Install, Maintain and Troubleshoot Complex Voice and Data Networks.• Must also be able to integrate existing services into our VoIP offering including door phones, overhead paging (Both SIP and Analog), music on hold, and COAM IVR's.In addition to that, we require for Technician, Voice and Data III:• At least six years of work experience (or equivalent education in a related field) in the telecommunications or data industry with experience in VoIP and TDM engineering.• Proven experience in routing voice or IP traffic.In addition to that, we require for Technician, Voice and Data Senior:• At least eight years of work experience (or equivalent education in a related field) in the telecommunications or data industry with experience in VoIP and TDM engineering.• Proven experience in routing voice or IP traffic.• Proven experience successfully training and leading new team members.We will give special consideration to candidates who have:• Proven experience in routing voice or IP traffic.• Proven experience successfully training and leading new team members.What You Will GainA great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that’s just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it. We also offer:• Competitive Compensation Package• Blue Cross Blue Shield Health Insurance• Tuition Assistance Programs• Complimentary Wireless Service & Device*• 401k Match• Teladoc Telemedicine• WellBeacon Wellness Program• Paid Talent Referral Opportunities• Tailored learning paths for every position*Complimentary wireless service and device available to team members in our wireless footprint.Physical Requirements/Working ConditionsMust be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screen. Technician, Voice and Data must be able to work at a desk and perform accurate analysis and data entry for extended time periods. Must be able to travel to inspect and analyze customer premises and equipment. Traversing indoor and outdoor property, kneeling, bending, sitting, climbing, reaching and standing may also be required. Must have appropriate driver’s license and be insurance eligible. Expected to work as needed some evenings and weekends.If you want to work hard, achieve a lot, and make a difference, then C Spire is the place for you.