Technician - Heavy Equipment Field

MacAllister Machinery Co., Inc.; Washington (IN); On-site; USD 55,000 - 85,000; Full time

Job summary

MacAllister Machinery Co., Inc. seeks a Field Service Technician to troubleshoot and repair equipment in the field, providing mechanical services on new and used gear and strong face-to-face customer support.

The role requires adherence to safety protocols, PPE, and proper maintenance of company vehicles and tools, with thorough service reporting and timely customer updates.

Qualifications

• High school education or equivalent with vocational diesel repair training.
• 3–5 years of mechanical experience with equipment, preferably Caterpillar.
• Strong knowledge of hydraulics, power train and electrical systems.
• Good problem solving, initiative, and customer-focused attitude.
• CDL required.

Responsibilities

• Troubleshoot, diagnose, and repair equipment in the field.
• Perform mechanical services on new and used equipment in the field.
• Complete accurate service reports and time tracking, including parts.
• Maintain customer satisfaction by understanding needs and deadlines.
• Keep company equipment and tools in good working order and maintain 5S in the work area.
• Keep customers updated on job status and potential delays, and advise on issues.
• Carry a company cell phone and be available 24/7.

Skills

Hydraulics

Powertrain

Electrical systems

Troubleshooting

Education

High school diploma or equivalent

Vocational diesel equipment repair training

Job description

Position Summary

The position is responsible for troubleshooting and repairing equipment and performs mechanical services on new and used equipment in the field. Engages in face-to-face customer service interaction and is also responsible for housekeeping and properly maintaining company issued vehicles, tools, and equipment.

Description

Position Summary

The position is responsible for troubleshooting and repairing equipment and performs mechanical services on new and used equipment in the field. Engages in face-to-face customer service interaction and is also responsible for housekeeping and properly maintaining company issued vehicles, tools, and equipment.

Responsibilities

• Follows strict safety protocols; using proper PPE as required.
• Troubleshoot, diagnose, and repair equipment in the field.
• Completes all required reporting for service time in an accurate and efficient manner; this includes writing service reports, properly allocating time to each job, tracking parts charged, and parts returned.
• Maintains customer satisfaction by understanding customer needs and deadlines, attempting to complete scheduled repairs and service as safely, timely and accurately as possible.
• Maintains company issued equipment and tools, keeping them in good working order.
• Adheres to all safety rules and maintains good housekeeping (5S) in the work area.
• Keeps customers updated on status of jobs and at the end of a repair. He/she would also advise customers of any issues or stopping points that may cause a delay.
• Must carry a company cell phone and be available 24/7.

Qualifications

• Knowledge, skills, and abilities typically acquired through a high school education or equivalent. Technical background provided through a vocational school with studies in diesel equipment repair.
• 3 to 5 years of mechanical experience with equipment, preferably with Caterpillar. Strong working knowledge of hydraulics, power train and electrical systems.
• Solid understanding of work area metrics and takes responsibility for improving metrics and results. Understands the value of 6 Sigma in the workplace and contributes when asked. Applies initiative, demonstrating a “self-starting” ability to daily work and proactively making improvements to the work process.
• Exhibits good problem solving and troubleshooting skills; can identify problems, solicit other’s opinions, and offer valid solutions. Interprets and applies policies, procedures, and guidelines.
• Responds to customer requests with a sense of urgency, treating customers as his/her highest priority. Takes personal responsibility with customers, keeping commitments and following through on requests. Has solid understanding of how his/her individual actions impact the company’s bottom line.
• Can project professionalism with both internal and external customers, including personal appearance along with friendly, courteous treatment of peers, subordinates, and customers.
• CDL required.

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO).