Technician - Heavy Equipment Field

MacAllister Machinery Co., Inc.; Fort Wayne (IN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Inclusive environment

Supportive team

Training resources

Competitive compensation

Career development

Company stability since 1945

Job summary

MacAllister Machinery is hiring a Field Heavy Equipment Technician to troubleshoot and repair equipment in the field, with emphasis on customer service and timely service.

The role requires 3–5 years of mechanical experience, hydraulics, powertrain, electrical systems knowledge, and a self-starting attitude. CDL is preferred but not required; candidates should be prepared for on-site work and 24/7 availability.

Qualifications

• High school diploma or equivalent; vocational diesel repair training preferred.
• 3–5 years of mechanical experience with equipment; Caterpillar experience preferred.
• Strong knowledge of hydraulics, power train and electrical systems.
• Understanding of 6 Sigma principles and continuous improvement.
• Proactive, self-starting work ethic and ability to improve processes.
• Professionalism in interactions with customers and team members; CDL preferred, not required.

Responsibilities

• Troubleshoot, diagnose, and repair equipment in the field.
• Perform mechanical services on new and used equipment in the field.
• Write accurate service reports and track time and parts.
• Maintain customer satisfaction by understanding needs and deadlines.
• Keep company vehicles and tools in good working order.
• Maintain 5S and safety practices in the work area.
• Provide updates to customers about job status and delays.
• Be reachable via company cell phone 24/7.

Skills

Mechanical experience

Hydraulics

Powertrain

Electrical systems

6 Sigma

Customer service

Professionalism

CDL preferred

Self-starting

Education

High school diploma or equivalent

Diesel equipment repair training (vocational)

Caterpillar experience (preferred)

Job description

Join Our Team at MacAllister Machinery!

At MacAllister Machinery, we provide top-quality service and repair for equipment. We are currently seeking a motivated and skilled Field Heavy Equipment Technician to join our team. You will have the opportunity to showcase your expertise and make a significant impact on our customers' success.

• Positive and Inclusive Environment:
• Be part of a positive and inclusive work environment that fosters growth and development.
• Supportive Team:
• Join a team that values collaboration and support, creating a rewarding workplace.
• Access to Resources and Training:
• Enjoy access to excellent resources and training, empowering you to enhance your skills.
• Competitive Compensation:
• Highlight any competitive salary or benefits package offered.
• Professional Development:
• Mentor opportunities for continuous learning and career growth within the company.
• Stability:
• MacAllister has been in business since 1945!

Description

Join Our Team at MacAllister Machinery!

At MacAllister Machinery, we provide top-quality service and repair for equipment. We are currently seeking a motivated and skilled Field Heavy Equipment Technician to join our team. You will have the opportunity to showcase your expertise and make a significant impact on our customers' success.

Why Join MacAllister Machinery

• Positive and Inclusive Environment:
• Be part of a positive and inclusive work environment that fosters growth and development.
• Supportive Team:
• Join a team that values collaboration and support, creating a rewarding workplace.
• Access to Resources and Training:
• Enjoy access to excellent resources and training, empowering you to enhance your skills.
• Competitive Compensation:
• Highlight any competitive salary or benefits package offered.
• Professional Development:
• Mentor opportunities for continuous learning and career growth within the company.
• Stability:
• MacAllister has been in business since 1945!

Position Summary

The position is responsible for troubleshooting and repairing equipment and performs mechanical services on new and used equipment in the field. Engages in face-to-face customer service interaction and is also responsible for housekeeping and properly maintaining company issued vehicles, tools, and equipment.

Responsibilities

• Follows strict safety protocols; using proper PPE as required.
• Troubleshoot, diagnose, and repair equipment in the field.
• Completes all required reporting for service time in an accurate and efficient manner; this includes writing service reports, properly allocating time to each job, tracking parts charged, and parts returned.
• Maintains customer satisfaction by understanding customer needs and deadlines, attempting to complete scheduled repairs and service as safely, timely and accurately as possible.
• Maintains company issued equipment and tools, keeping them in good working order.
• Adheres to all safety rules and maintains good housekeeping (5S) in the work area.
• Keeps customers updated on status of jobs and at the end of a repair. He/she would also advise customers of any issues or stopping points that may cause a delay.
• Must carry a company cell phone and be available 24/7.

Qualifications

• Knowledge, skills, and abilities typically acquired through a high school education or equivalent. Technical background provided through a vocational school with studies in diesel equipment repair.
• 3 to 5 years of mechanical experience with equipment, preferably with Caterpillar. Strong working knowledge of hydraulics, power train and electrical systems.
• Solid understanding of work area metrics and takes responsibility for improving metrics and results. Understands the value of 6 Sigma in the workplace and contributes when asked. Applies initiative, demonstrating a “self-starting” ability to daily work and proactively making improvements to the work process.
• Exhibits good problem solving and troubleshooting skills; can identify problems, solicit other’s opinions, and offer valid solutions. Interprets and applies policies, procedures, and guidelines.
• Responds to customer requests with a sense of urgency, treating customers as his/her highest priority. Takes personal responsibility with customers, keeping commitments and following through on requests. Has solid understanding of how his/her individual actions impact the company’s bottom line.
• Can project professionalism with both internal and external customers, including personal appearance along with friendly, courteous treatment of peers, subordinates, and customers.
• CDL preferred, not required.

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.