Technician - Heavy Equipment Shop

Macallister-Machinery-Company,-Inc.; Fort Wayne (IN); On-site; USD 52,000 - 78,000; Full time

Job summary

MacAllister Machinery Co Inc. is seeking a Technician to perform mechanical services on new and used heavy equipment in the service shop. You will test, repair, and rebuild equipment, order parts, write service reports, and manage parts returns and core returns while adhering to all safety regulations.

The role involves assigning time to jobs, maintaining tools, and ensuring customer satisfaction, with potential overtime and weekend hours as needed.

Qualifications

• High school diploma or equivalent; diesel repair training preferred.
• 3–5 years of heavy equipment repair experience; Caterpillar preferred.
• Strong hydraulics, power train and electrical systems knowledge.
• Problem solving, warranty understanding and initiative in improvements.

Responsibilities

• Adheres to safety rules and maintains 5S housekeeping in the shop area.
• Diagnoses and repairs equipment in the service shop.
• Completes service time reports and tracks parts and returns.
• Maintains customer satisfaction by meeting deadlines safely and accurately.
• Maintains company tools and equipment in good working order.

Skills

Heavy equipment experience

Hydraulics

Powertrain

Electrical systems

Problem solving

Teamwork

Customer focus

Education

High school diploma or equivalent

Vocational diesel repair training

Tools

MS Word

Excel

Database systems

Job description

The Technician performs mechanical services on new and used heavy equipment in the service shop area. The position is responsible for testing, repairing, and rebuilding heavy equipment. Additional responsibilities include ordering parts, writing service reports, return of parts, core returns, assigning time to jobs and adhering to all safety regulations. The Technician is also responsible for housekeeping (5S) and properly maintaining company issued tools and equipment.

Responsibilities

• Adheres to all safety rules and maintains good housekeeping (5S) in the shop area.
• Diagnoses and repairs equipment in the service shop.
• Completes all required reporting for service time in an accurate and efficient manner; this includes writing service reports, properly allocating time to each job, and tracking parts charged, and parts returned.
• Maintains customer satisfaction by understanding customer needs and deadlines, attempting to complete scheduled repairs and service as safely, timely and accurately as possible.
• Maintains company issued equipment and tools, keeping them in good working order.

Qualifications

• Knowledge, skills, and abilities typically acquired through a high school education or equivalent. Technical background provided through a vocational school with studies in diesel equipment repair.
• 3 to 5 years of mechanical experience with heavy equipment, preferably with Caterpillar. Strong working knowledge of hydraulics, power train and electrical systems.
• Solid understanding of work area metrics and takes responsibility for improving metrics and results. Understands the value of 6 Sigma in the workplace and contributes when asked. Applies initiative, demonstrating a “self-starting” ability to daily work and proactively making improvements to the work process.
• Exhibits good problem-solving skills; can identify problems, solicit other’s opinions, and offer valid solutions. Interprets and applies policies, procedures, and guidelines. Demonstrates a basic understanding of warranty administration.
• Responds to customer requests with a sense of urgency, treating customers as his/her highest priority. Takes personal responsibility with customers, keeping commitments and following through on requests.
• Can project professionalism with both internal and external customers, including personal appearance along with friendly, courteous treatment of peers, subordinates, and customers.
• A strong knowledge of the product and a good knowledge of the product market with a strong respect for the Caterpillar influence.
• Can operate industry specific PC and main frame programs with a basic understanding of MS Word, Excel, and database systems.
• The ability to work overtime and weekends.

The duties and responsibilities described here are not a comprehensive list, and the scope of thejobmay change as necessitated by business demands.

MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO).