Technician - Heavy Equipment Field

MacAllister Machinery Co., Inc.; Lafayette (IN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary and benefits

Professional development opportunities

Supportive work environment

Access to training resources

Job stability with a long-established company

Job summary

A leading heavy equipment service provider is looking for a motivated Heavy Equipment Field Technician in Lafayette, Indiana. The role requires troubleshooting and repairing equipment, delivering excellent customer service, and maintaining company-issued tools. Candidates should have a high school diploma and 3 to 5 years of mechanical experience, ideally with Caterpillar equipment. This position offers competitive compensation with opportunities for professional development and a supportive team environment.

Qualifications

• 3 to 5 years of mechanical experience with equipment, preferably with Caterpillar.
• Strong working knowledge of hydraulics, power train, and electrical systems.
• CDL preferred but not required.

Responsibilities

• Troubleshoot, diagnose, and repair equipment in the field.
• Complete required service time reporting and writing service reports.
• Maintain company-issued tools and equipment in good working order.
• Update customers on job statuses and completion timelines.

Skills

Mechanical experience with equipment

Problem-solving skills

Knowledge of hydraulics

Customer service orientation

Attention to safety protocols

Education

High school education or equivalent

Technical training in diesel equipment repair

Job description

Join Our Team at MacAllister Machinery!

At MacAllister Machinery, we provide top‑quality service and repair for equipment. We are currently seeking a motivated and skilled Heavy Equipment Field Technician to join our team. You will have the opportunity to showcase your expertise and make a significant impact on our customers' success.

Benefits

• Positive and Inclusive Environment: Fosters growth and development.
• Supportive Team: Collaboration and support creating a rewarding workplace.
• Access to Resources and Training: Excellent resources and training, empowering you to enhance your skills.
• Competitive Compensation: Competitive salary and benefits package.
• Professional Development: Mentorship opportunities for continuous learning and career growth within the company.
• Stability: MacAllister has been in business since 1945.

Position Summary

The position is responsible for troubleshooting and repairing equipment and performing mechanical services on new and used equipment in the field. Engages in face‑to‑face customer service interaction and is also responsible for housekeeping and properly maintaining company‑issued vehicles, tools, and equipment.

Responsibilities

• Follows strict safety protocols; using proper PPE as required.
• Troubleshoot, diagnose, and repair equipment in the field.
• Completes all required reporting for service time accurately and efficiently; writing service reports, allocating time to each job, tracking parts charged, and parts returned.
• Maintains customer satisfaction by understanding customer needs and deadlines, attempting to complete scheduled repairs and service as safely, timely and accurately as possible.
• Maintains company‑issued equipment and tools, keeping them in good working order.
• Adheres to all safety rules and maintains good housekeeping (5S) in the work area.
• Keeps customers updated on status of jobs and at the end of a repair; advises customers of any issues or stopping points that may cause a delay.
• Must carry a company cell phone and be available 24/7.

Qualifications

• High school education or equivalent; technical background from a vocational school with studies in diesel equipment repair.
• 3 to 5 years of mechanical experience with equipment, preferably with Caterpillar; strong working knowledge of hydraulics, power train and electrical systems.
• Solid understanding of work‑area metrics and responsibility for improving metrics and results; understands the value of 6 Sigma and applies initiative.
• Exhibits good problem‑solving and troubleshooting skills; can identify problems, solicit others' opinions, and offer valid solutions.
• Responds to customer requests with a sense of urgency, treating customers as highest priority; keeps commitments and follows through on requests.
• Projects professionalism with both internal and external customers, including personal appearance and friendly, courteous treatment of peers, subordinates, and customers.
• CDL preferred not required.

MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO).