Technician - Heavy Equipment Shop

MacAllister Machinery Co., Inc.; Washington (IN); On-site; USD 50,000 - 65,000; Full time

Job summary

MacAllister Machinery Co., Inc. is seeking a Technician to perform mechanical services on heavy equipment in Washington, Indiana. This position involves diagnosing, repairing, and rebuilding equipment while ensuring customer satisfaction by adhering to safety rules and maintaining good housekeeping. Qualified candidates should have 3-5 years of mechanical experience, preferably with Caterpillar, and a vocational background in diesel equipment repair. The job may require working overtime and weekends.

Qualifications

• 3 to 5 years of mechanical experience with heavy equipment, preferably with Caterpillar.
• Strong working knowledge of hydraulics, power train, and electrical systems.
• Ability to work overtime and weekends.

Responsibilities

• Diagnoses and repairs equipment in the service shop.
• Completes service reports and allocates time to jobs accurately.
• Maintains company-issued equipment and tools.

Skills

Mechanical experience with heavy equipment

Hydraulics knowledge

Problem-solving skills

Customer service focus

Basic MS Word and Excel skills

Education

High school education or equivalent

Vocational training in diesel equipment repair

Job description

Position Summary

The Technician performs mechanical services on new and used heavy equipment in the service shop area. The position is responsible for testing, repairing, and rebuilding heavy equipment. Additional responsibilities include ordering parts, writing service reports, returning parts, core returns, assigning time to jobs, and adhering to all safety regulations. The Technician is also responsible for housekeeping (5S) and properly maintaining company‑issued tools and equipment.

Responsibilities

• Adheres to all safety rules and maintains good housekeeping (5S) in the shop area.
• Diagnoses and repairs equipment in the service shop.
• Completes all required reporting for service time in an accurate and efficient manner; this includes writing service reports, properly allocating time to each job, and tracking parts charged and parts returned.
• Maintains customer satisfaction by understanding customer needs and deadlines, attempting to complete scheduled repairs and service as safely, timely and accurately as possible.
• Maintains company‑issued equipment and tools, keeping them in good working order.

Qualifications

• Knowledge, skills, and abilities typically acquired through a high school education or equivalent. Technical background provided through vocational school studies in diesel equipment repair.
• 3 to 5 years of mechanical experience with heavy equipment, preferably with Caterpillar. Strong working knowledge of hydraulics, power train and electrical systems.
• Solid understanding of work area metrics and takes responsibility for improving metrics and results. Understands the value of 6 Sigma in the workplace and contributes when asked. Applies initiative, demonstrating a self‑starting ability to daily work and proactively making improvements to the work process.
• Exhibits good problem‑solving skills; can identify problems, solicit others’ opinions, and offer valid solutions. Interprets and applies policies, procedures, and guidelines. Demonstrates a basic understanding of warranty administration.
• Responds to customer requests with a sense of urgency, treating customers as a top priority. Takes personal responsibility with customers, keeping commitments and following through on requests.
• Can project professionalism with both internal and external customers, including personal appearance along with friendly, courteous treatment of peers, subordinates, and customers.
• A strong knowledge of the product and a good knowledge of the product market with a strong respect for the Caterpillar influence.
• Can operate industry‑specific PC and main frame programs with a basic understanding of MS Word, Excel, and database systems.
• The ability to work overtime and weekends.

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO).