Technician, Financial Aid

State-of-Georgi; Griffin (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid holidays

Paid annual and sick leave

Flexible Benefits Program

Job summary

The State of Georgia is seeking a dedicated Financial Aid Technician for Griffin Campus, with the potential to serve other campuses as needed. You will be the first point of contact for students seeking aid and will assist them with applications and status updates.

Under supervision, you will communicate clearly, deliver excellent customer service, and perform administrative duties in support of the Financial Aid Office, including managing emails and the ticketing system and updating Banner

Qualifications

• High school diploma or GED and 1 year of work experience.
• Experience in administration within Financial Aid Office preferred.
• Experience in Banner Financial Aid Module preferred.

Responsibilities

• Serve as first point of contact for students applying for aid.
• Manage Financial Aid email and front desk calls.
• Update Banner forms and document intake process.
• Provide information on Financial Aid resources and eligibility.

Skills

Financial Aid processes

Customer service

Communication

Banner knowledge

Office administration

Education

High School Diploma or GED

Tools

Banner Financial Aid Module

Job description

Explore a World of Opportunity with the State of Georgia!We are the force that drives Georgia!Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!Job Title:Technician, Financial AidJob Requisition ID:JR0000001364Number of Openings:1Shift:Day (United States of America)Compensation Details:COMPENSATION WILL BE COMMENSURATE WITH THE APPLICANT'S EDUCATION, EXPERIENCE, AND QUALIFICATIONS.Job Description:MINIMUM QUALIFICATIONS: High school diploma/GED *and* one (1) year of work-related experience.PREFERRED QUALIFICATIONS: Associate’s degree *and* Two (2) years of related work experience. Experience may substitute for the degree on a year-for-year basis. Experience working in administration within Financial Aid Office. Experience in Banner Financial Aid Module.RESPONSIBILITIES: Under the general supervision of the Assistant Director of Financial Aid, the Financial Aid Technician serves as the first point of contact for students inquiring about financial aid. This position is primarily based at the Griffin Campus and may be required to work at any Southern Crescent Technical College campus as needed.Duties will include but not limited to:Helping students apply for all types of aid and providing updates on the status of their applications:Responsible for opening and/or closing the Office of Financial Aid each dayAbility to communicate effectively both orally and in writing: interpersonal skills using tact, patience, and courtesy.Experience in delivering excellent, professional customer service, organization, and attention to detail.Responsible for performing administrative, clerical, and customer service duties in support of the Office of Financial Aid:Professionally disseminate general Financial Aid information to students and the general public:Provide information regarding Financial Aid resources available to students and parents:Evaluate Financial Aid applications and supporting documents for accuracy, clarity. and completeness to determine basic eligibility for Financial Aid:Update appropriate BANNER forms and other Financial Aid Software related to the document intake process.Instruct students in correct procedures for completing forms and applications.Analyze and determines the status of applications and forms and refer complex situations to the appropriate Financial Aid SpecialistManage the Office of Financial Aid email account. front desk telephones, and Engage ticketing systemDemonstrates a positive, inclusive, and welcoming disposition.Ability to work independently and collaborativelyAny other related duties.COMPETENCIES: Knowledge of student Financial Aid processes and procedures: knowledge of State and Federal Financial Aid programs, regulations, and guidelines; skill in the operation of computers and job-related software programs: skill in interpersonal relations and effectively communicating with internal and external customers.SALARY: Salary commensurate with education and work experience. Benefits include paid state holidays, paid annual and sick leave, and the State of Georgia Flexible Benefits Program.SPECIAL NOTES: It shall be a condition of employment to submit to a background investigation. Offers of employment shall be conditional pending the result of the background investigation. Federal Law requires ID and eligibility verification prior to employment. All male U.S. citizens, and male aliens living in the U.S., who are ages 18 through 25, are required to register for the military draft and must present proof of Selective Service Registration upon employment. Applicants who need special assistance may request assistance by phoning [phone]. Only those who are scheduled for an interview will be notified of the status of the position. Candidates must successfully complete a criminal background investigation and motor vehicle screening.Minimum Qualifications:High School diploma or GED *and* One (1) year of work related experienceEqual Employment Opportunity EmployerThe State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.