Technician Drains

TurnPoint Services; Burlington (MA); On-site; USD 28,000 - 62,000; Full time

Job summary

Elge Plumbing, part of TurnPoint Services, seeks a Drain Technician to diagnose, clear, and repair residential and commercial drain systems. You’ll use cable machines, jetters, and camera systems, while explaining findings and options to customers.

Ideal candidates have 5+ years in drain cleaning or plumbing, possess a valid driver's license, and can lift 50+ lbs. Evening/weekend/on-call availability is required; position offers growth within a national platform.

Qualifications

• 5+ years of drain cleaning or plumbing experience preferred.
• Valid driver's license with clean driving record; apprentice license a plus.
• Knowledge of drain cleaning equipment and camera systems; basic plumbing knowledge.
• Excellent communication and customer service skills.
• Ability to lift 50+ lbs; capable of physical labor in varied environments.
• Willingness to work evenings, weekends, or on-call rotations.

Responsibilities

• Diagnostics and repair of drain and sewer blockages.
• Video inspection using sewer cameras to identify issues.
• Provide repair options and recommendations to customers.
• Perform preventive maintenance on recurring drains.
• Communicate findings and pricing clearly to customers.
• Document service tickets with photos and notes in field software.
• Follow safety protocols and PPE standards.
• Coordinate with supervisors and plumbers for complex repairs.
• Maintain and clean equipment and company vehicle daily.

Skills

Drain cleaning experience

Driver's license

Communication skills

Physical stamina

On-call availability

Plumbing knowledge

Tools

Cable machines

Jetters

Camera systems

Sectional machines

Job description

Brand Overview

Elge Plumbing has proudly served Boston with reliable plumbing solutions for decades. Known for integrity, technical excellence, and strong community ties, Elge is a trusted name across Massachusetts. As part of TurnPoint Services, Elge employees gain access to advanced training, national career opportunities, and the stability of a proven platform. We value teamwork, craftsmanship, and long-term growth. Build your career with Elge Plumbing - where Boston expertise meets national opportunity.

Role Overview

Technician Drains (2025-1138)

Role Overview

• The Drains Technician is responsible for performing diagnostic, cleaning, and repair services for residential and commercial drain systems. This role is ideal for a hands-on professional who enjoys problem-solving, providing excellent customer service, and working with advanced drain-cleaning tools and technology. The Drains Technician clears stoppages, inspects sewer and drain lines, recommends repairs, and ensures each customer receives safe, efficient, and high-quality service.

What You Bring

• Minimum 5 years of drain cleaning, service, or related plumbing experience preferred.
• - Licensing: Valid driver's license with clean driving record required; plumbing apprentice license a plus.
• - Technical Skills: Knowledge of drain cleaning equipment (cable, sectional, jetter, camera systems); basic plumbing knowledge.
• - Customer Skills: Excellent communication and ability to explain findings and solutions clearly.
• - Physical Requirements: Ability to lift 50+ lbs, work in confined spaces, and perform physical labor in various environments.
• - Availability: Willing to work evenings, weekends, or participate in an on-call rotation as needed.

Key Responsibilities

• Diagnostics & Repair: Locate, diagnose, and clear drain and sewer blockages using cable machines, jetters, or camera systems.
• Video Inspection: Operate sewer cameras and locators to identify line issues such as root intrusion, breaks, or grade problems.
• Repair Recommendations: Provide professional assessments and explain repair options (spot repairs, trenchless, excavation, or replacements).
• Preventive Maintenance: Perform scheduled cleanings and maintenance for recurring problem drains.
• Customer Service: Communicate clearly with customers about findings, solutions, and pricing; ensure all work is completed to satisfaction.
• Documentation: Complete service tickets accurately with photos, videos, and detailed notes in the field software system.
• Safety & Compliance: Follow OSHA and company safety protocols, PPE standards, and proper chemical handling procedures.
• Teamwork: Coordinate with supervisors, dispatch, and plumbers for complex repairs or follow-up work.
• Equipment Care: Maintain and clean drain machines, jetters, cameras, and company vehicle daily.

Why You'll Love Working Here

• Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.
• Real Growth Opportunities: With more than 60+ strong local brands behind you, you’ll have the chance to grow your skills, take on new responsibilities, and build a long-term career.
• A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.
• Purpose-Driven Work: Every role - in the field, office, or leadership - makes a real impact by helping families and communities stay safe and comfortable.
• Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.
• Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs - you’ll always know where you can grow next.
• Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.
• Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.
• Safety First: A safety-first mindset built into every process so you go home safely every day.
• Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.
• Stable & Reliable: The strength of a national platform with the trust of long-standing local brands means your career is secure and supported.
• Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways.

Pay Range

USD $20.00 - USD $45.00 /Hr.

EEO Statement

Equal Opportunity Employer

We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.