Technician Drains

TurnPoint Services; Raleigh (NC); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) match

Paid parental leave

PTO & holidays

Life and disability insurance

Company-paid safety gear

Job summary

TurnPoint Services seeks a Drain Technician to diagnose, clean, and repair drain systems for residential and commercial clients, using cable machines, jetters, and cameras. You’ll report findings clearly and recommend effective solutions while delivering safe, high-quality service.

This role requires at least 5 years of drain experience, a valid driver's license, the ability to lift 50+ lbs, and willingness to work evenings or on-call shifts.

Qualifications

• Minimum 5 years of drain cleaning, service, or related plumbing experience.
• Valid driver's license with clean driving record; plumbing apprentice license a plus.
• Knowledge of drain cleaning equipment (cable, sectional, jetter, camera systems); basic plumbing knowledge.
• Excellent communication and ability to explain findings clearly.
• Ability to lift 50+ lbs, work in confined spaces, and perform physical labor.
• Willing to work evenings, weekends, or be on-call as needed.

Responsibilities

• Diagnostics & Repair: Locate, diagnose, and clear drain blockages using cable machines, jetters, or camera systems.
• Video Inspection: Operate sewer cameras and locators to identify line issues.
• Repair Recommendations: Explain options (spot repair, trenchless, excavation, or replacement).
• Preventive Maintenance: Schedule and perform drain cleanings to prevent recurring problems.
• Customer Service: Communicate findings and pricing; ensure customer satisfaction.
• Documentation: Complete service tickets with photos/videos and notes in field software.
• Safety & Compliance: Follow OSHA and safety protocols; PPE handling.
• Teamwork: Coordinate with supervisors, dispatch, and plumbers for complex repairs.
• Equipment Care: Maintain drain machines, jetters, cameras, and company vehicle daily.

Skills

Drain cleaning experience

Customer service

Physical stamina

Education

Plumbing license (apprentice license a plus)

Tools

Cable machines

Jetters

Camera systems

Job description

Brand Overview

Elge Plumbing has proudly served Boston with reliable plumbing solutions for decades. Known for integrity, technical excellence, and strong community ties, Elge is a trusted name across Massachusetts. As part of TurnPoint Services, Elge employees gain access to advanced training, national career opportunities, and the stability of a proven platform. We value teamwork, craftsmanship, and long-term growth. Build your career with Elge Plumbing — where Boston expertise meets national opportunity.

Role Overview

Technician Drains (2025-1138)

Role Overview

• The Drains Technician is responsible for performing diagnostic, cleaning, and repair services for residential and commercial drain systems. This role is ideal for a hands-on professional who enjoys problem-solving, providing excellent customer service, and working with advanced drain-cleaning tools and technology. The Drains Technician clears stoppages, inspects sewer and drain lines, recommends repairs, and ensures each customer receives safe, efficient, and high-quality service.

What You Bring

• Minimum 5 years of drain cleaning, service, or related plumbing experience preferred. - Licensing: Valid driver's license with clean driving record required; plumbing apprentice license a plus. - Technical Skills: Knowledge of drain cleaning equipment (cable, sectional, jetter, camera systems); basic plumbing knowledge. - Customer Skills: Excellent communication and ability to explain findings and solutions clearly. - Physical Requirements: Ability to lift 50+ lbs, work in confined spaces, and perform physical labor in various environments. - Availability: Willing to work evenings, weekends, or participate in an on-call rotation as needed.

Key Responsibilities

• Diagnostics & Repair: Locate, diagnose, and clear drain and sewer blockages using cable machines, jetters, or camera systems. - Video Inspection: Operate sewer cameras and locators to identify line issues such as root intrusion, breaks, or grade problems. - Repair Recommendations: Provide professional assessments and explain repair options (spot repairs, trenchless, excavation, or replacements). - Preventive Maintenance: Perform scheduled cleanings and maintenance for recurring problem drains. - Customer Service: Communicate clearly with customers about findings, solutions, and pricing; ensure all work is completed to satisfaction. - Documentation: Complete service tickets accurately with photos, videos, and detailed notes in the field software system. - Safety & Compliance: Follow OSHA and company safety protocols, PPE standards, and proper chemical handling procedures. - Teamwork: Coordinate with supervisors, dispatch, and plumbers for complex repairs or follow-up work. - Equipment Care: Maintain and clean drain machines, jetters, cameras, and company vehicle daily.

Why You'll Love Working Here

• Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.
• Real Growth Opportunities: With more than 60+ strong local brands behind you, you’ll have the chance to grow your skills, take on new responsibilities, and build a long-term career.
• A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.
• Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable.
• Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.
• Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs — you’ll always know where you can grow next.
• Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.
• Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.
• Safety First: A safety-first mindset built into every process so you go home safely every day.
• Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.
• Stable & Reliable: The strength of a national platform with the trust of long-standing local brands means your career is secure and supported.
• Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways.

EEO Statement

Equal Opportunity Employer

We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.