Entry Level Drain Technician

Willard Heating and Cooling; Richland Hills (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, Prescription, Dental, Vision

Disability and Life Insurance

Matching 401(k)

Paid Holidays

Paid Time Off

Job summary

Willard Heating and Cooling in Richland Hills, TX is seeking an energetic drain service technician to join our team. You will diagnose and repair drainage issues, operate high‑end tools like video inspection and hydro‑jetting, and deliver reliable solutions with professional customer service.

This role requires physical stamina (able to lift up to 150 pounds), a valid driver’s license, and the ability to work flexible hours and in varied conditions.

Qualifications

• Ability to lift and carry heavy objects as part of drainage work.
• Experience or familiarity with residential plumbing systems.

Responsibilities

• Identify and resolve drainage issues, including clogs, slow-moving water, and sewer back-ups.
• Utilize video inspection and hydro-jetting to diagnose and repair drainage problems.
• Install, repair, and maintain drainpipes, fittings, and fixtures.
• Provide excellent customer service and document before/after work with photos.

Skills

Valid Driver's License

Drug screen

Background check

Plumbing knowledge

Plumbing systems

Communication skills

Long hours

Job description

Overview

Who We Are

We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. We prioritize our employeesand welcome you to the family through on-going training and unmatched rewards, like full benefits and a matching 401(k). With no salary cap, your effortdeterminesyour paycheck!

What's It Like to Work Here

We'refun, quirky, ambitious, and driven! We love our team members and understand that you are the key ingredient to our success. When you grow, we grow. We believe personal and professional growth are equally as important as business growth andwe'llbe encouraging it at every step.

What You Will Do:

• Must be able to lift 150 pounds
• Identify and resolve a wide range of drainage issues, including clogged drains, slow-moving water, sewer line backups, and root intrusion.
• Utilize advanced tools like video inspection and hydro-jetting to provide efficient, accurate solutions.
• Recommend and sell additional services that improve system performance, such as drain cleaning packages, preventative maintenance, sewer camera inspections, or drain replacement solutions.
• Ability to speak and maintain professionalism to customers, team members, and vendors.
• Ability to manage stress, difficult or emotional customer situations.
• Ability to work a flexible schedule and maintain attendance based on business needs.
• Operating company vehicles and will be expected to follow all state and federal laws, as well as, maintaining the cleanliness and routine maintenance of the vehicle.
• Diagnose and troubleshoot drain problems, including blockages, leaks, and pipe damage.
• Utilize specialized tools and equipment to perform drain cleaning, unclogging, and repair.
• Install, repair, and maintain drainpipes, fitting, and fixtures
• Provide excellent customer service and ensure customer satisfaction.
• Maintain detailed records of services, including documenting pictures of before and after services have been completed.
• Educate customers on best practices for their drain systems.
• Adhere to company safety protocols and procedures.
• Attend appropriate safety training as required by the company.

Essential Job Requirements

To perform this job successfully, an individual must be able to adequately perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or abilityrequired. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You Need:

• Valid Driver's License
• Must be able to pass a drug screen and background check
• Familiarity with diagnosis and repair of residential plumbing issues
• Strong knowledge of plumbing systems, equipment, and fixtures
• Good communication and interpersonal skills
• Avaiable to work long hours as needed

Physical Demands & Work Environment

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employeeis regularly required tostand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee isfrequentlyrequired to walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds,frequentlylift and/or move up to 50 pounds and occasionally lift and/or move up to 150 pounds.The employee must be comfortable working in tight spaces for an extended period of time in attics and crawl spaces as needed.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depthperceptionand ability to adjust focus.

The employee isfrequentlyexposed to wet and/or humid conditions; extreme cold and extreme heat. The employee is occasionally exposed to moving mechanical parts; outside weather conditions and vibration. The noise level in the work environment is usually moderate.

Compensation & Hours

• $ 16 - $18 hourly + Commission Pay

• Hours: 7:00 a.m. - 5:00 p.m. (flexible start and end times depending on business needs)

• Days: Monday - Friday, on call rotation (weekday and weekends)

Benefits

• Medical, Prescription, Dental, Vision Insurance

• Disability and Term Life Insurance

• Matching 401(k)

• Paid Holidays

• Paid Time Off (PTO)

Candidates must successfully pass a drug test and background check.

We are an Equal Employment Opportunity Employer