Technician 1

Connection; Wilmington (OH); On-site; USD 28,000 - 35,000; Full time

Job summary

Connection in Wilmington, OH is seeking a Technician 1 to diagnose, fix, upgrade and configure computer systems and other products for customers, handling low to moderately complex tasks under supervision.

The role emphasizes hardware/software compatibility, professional communication, and completing tasks according to documented procedures, with certification support (CompTIA A+ or ITF+ encouraged within 6 months).

Qualifications

• High School or equivalency is required.
• CompTIA A+ or ITF+ certification is preferred or must be obtained within 6 months of hire date.

Responsibilities

• Performs moderate to marginally advanced configuration with minimal supervision.
• Ensures hardware/software on the customer’s system is compatible and at the correct version.
• Performs other duties or special projects as assigned.

Skills

Diagnostics

Configuration

Troubleshooting

Customer support

Education

High School or equivalency

CompTIA A+ or ITF+ Certification

Job description

Overview

Technician 1

Working under direct supervision of the Team Leader, Depot, selecting from a variety of established procedures to accomplish assigned duties and responsibilities, the Technician 1 is responsible for diagnosing, fixing, upgrading, and configuring computer systems and other products ordered by customers, ranging from low to marginally complex complexity levels.

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources.You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Responsibilities

• Performs moderate to marginally advanced configuration jobs with minimal assistance from Senior Technicians and Leads while following work instruction documents.
• Ensures that hardware/software installed on customer’s system is compatible and at the desired version level.
• Performs all other duties or special projects as assigned.

Requirements

High School or equivalency

CompTIA A+ or ITF+ Certification is preferred. (or must obtain within 6 months of hire date)

Min

USD $20.19/Hr.

Max

USD $25.48/Hr.

Qualifications

Requirements

High School or equivalency

CompTIA A+ or ITF+ Certification (or must obtain within 6 months of hire date)

Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person.”