Lead Field Technician, REMOTE

Connection; Town of Florida (NY); On-site; USD 51,000 - 65,000; Full time

Job summary

Connection in New York is seeking a Lead Field Technician to own field deployments, troubleshoot complex installations, and ensure projects meet safety and quality standards across multiple client sites.

You will lead and mentor field technicians, coordinate daily activities, and serve as the primary on-site liaison with customers and project managers, with regular travel to client locations as needed.

Qualifications

• Strong hands-on experience with field services and multi-site rollouts.
• Experience leading technicians or being the senior technical resource.
• Knowledge of SCCM imaging, Windows device configuration, and endpoint deployment.

Responsibilities

• Lead and coordinate daily activities of field technicians across job sites.
• Assign tasks, monitor progress, ensure quality and safety.
• Provide on-job training and technical guidance.
• Escalate issues to management when needed.
• Perform advanced installation, maintenance, and repair of systems.
• Troubleshoot field problems and interpret drawings.
• Serve as primary on-site contact for customers and stakeholders.
• Ensure installations meet standards and regulatory requirements.
• Track progress and report to management.
• Identify opportunities to improve processes and customer satisfaction.
• Support continuous improvement initiatives.

Skills

Field services

Leadership experience

Client communication

Tools

SCCM imaging

Windows deployment

Endpoint configuration

Job description

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That is what we do. We're the IT Department's IT Department.

Overview

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That is what we do. We're the IT Department's IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique - what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You’ll find supportive teammates and a rewarding career at Connection plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and care time, but also Wellness and Volunteer Time Off days.

Responsibilities

The Lead Field Technician serves as the senior technical resource for field operations, responsible for performing complex installations, deployments, troubleshooting technical issues, and leading field technicians to ensure projects are completed safely, efficiently, and to quality standards.

This role combines hands-on technical work with field leadership, coordinating daily activities, mentoring technicians, and acting as the primary on-site liaison between customers, project managers, and internal teams. There is typically travel to different client sites.

• Lead and coordinate daily activities of field technicians on various job sites.
• Assign tasks, monitor progress, and ensure work meets quality and safety standards.
• Provide on-job training, mentoring, and technical guidance to field technicians.
• Escalate complex technical or operational issues to management when necessary.
• Perform advanced installation, maintenance, and repair of systems, equipment, or infrastructure.
• Troubleshoot and resolve technical problems in the field.
• Interpret technical drawings, schematics, and project documentation.
• Ensure all installations comply with company standards, manufacturer specifications, and regulatory requirements.
• Serve as the primary on-site contact for customers and internal stakeholders.
• Coordinate equipment, materials, and tools required for field work.
• Track project progress and provide status updates to management.
• Ensure work is completed on schedule and within scope.
• Review completed work for quality and accuracy.
• Identify opportunities to improve processes, efficiency, and customer satisfaction.
• Support continuous improvement initiatives within field operations.

Min

USD $36.78/Hr.

Max

USD $47.08/Hr.

Qualifications

• Strong hands-on experience with field services, hardware deployments, and multi-site rollouts
• Experience leading technicians or serving as the senior technical resource in the field
• Solid working knowledge of SCCM imaging, Windows device configuration, and endpoint deployment
• Ability to walk into a site, assess what is needed, and take control of execution
• Comfortable operating in fast-paced, high-visibility environments
• Strong communication skills with both technicians and client-facing site contacts
• Professional presence, sound judgment, and ability to work independently
• Ability to lift up to 30lbs as needed and work in various environmental conditions
• Valid driver's license with ability to travel to job sites