Incident & Problem Management Technical Writer

Strategic Staffing Solutions (S3); San Antonio (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Strategic Staffing Solutions (S3) is seeking a Technical Writer to capture and document discussions from Major Incident Debriefs and Tiger Team discussions in San Antonio, Texas. This role involves preparing detailed documents, maintaining procedures in SharePoint, and collaborating with Problem Managers.

Required qualifications include 5 years of experience in technical documentation, along with IT knowledge and project management experience. The position is essential for ensuring clarity and consistency in technical communications within the organization.

Qualifications

• 5 years of experience in technical documentation.
• 3 years of previous IT knowledge.
• 1 year of project management experience in IT.

Responsibilities

• Attend and document all Problem Management Debriefs and Tiger Team discussions.
• Prepare formal Debrief / Tiger Team Summary documents.
• Maintain Problem Management Procedures in SharePoint and Wiki sites.

Skills

Technical documentation

IT knowledge

Project Management

Adobe Professional

Job description

Strategic Staffing Solutions (S3) is seeking a Technical Writer to capture and document discussions from Major Incident Debriefs and Tiger Team discussions in San Antonio, Texas. This role involves preparing detailed documents, maintaining procedures in SharePoint, and collaborating with Problem Managers.

Required qualifications include 5 years of experience in technical documentation, along with IT knowledge and project management experience. The position is essential for ensuring clarity and consistency in technical communications within the organization.