Technical Writer: SaaS API & User Guides

Bright Pattern, Inc.; Pleasanton (CA); On-site; Full time

Benefits offered by this job

Competitive compensation

Corporate stock options

401K

Casual workplace

Quarterly company events

Job summary

A leading cloud contact center software company in Pleasanton seeks a Technical Writer to create user documentation for their omnichannel software. The ideal candidate will have over 3 years of experience, strong collaboration skills with technical teams, and a passion for simplifying complex technology. This position offers competitive compensation and stock options, providing a pivotal role in a fast-paced startup environment.

Qualifications

• Experience documenting REST APIs using tools like Swagger/OpenAPI.
• Familiarity with using Markdown and docs-as-code workflows.
• Direct experience in a QA or software testing role.

Responsibilities

• Write and maintain high-quality technical documentation.
• Act as the 'first customer' for new features.
• Collaborate with teams to identify user pain points.

Skills

3+ years of experience as a technical writer

Proven hands-on experience with enterprise software

Precise English written communication

Collaborative work with software engineering teams

Basic scripting ability (Bash, Python)

Job description

A leading cloud contact center software company in Pleasanton seeks a Technical Writer to create user documentation for their omnichannel software. The ideal candidate will have over 3 years of experience, strong collaboration skills with technical teams, and a passion for simplifying complex technology. This position offers competitive compensation and stock options, providing a pivotal role in a fast-paced startup environment.