Technical Writer – SaaS Documentation & eLearning

Lancope; Alpharetta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology company in Alpharetta, Georgia, is seeking a Technical Writer to create and revise user documentation for complex network monitoring products. Candidates should have over 5 years of experience in technical writing, excellent editing skills, and familiarity with SaaS content delivery. This role involves collaborating with experts to ensure high-quality user content while promoting continuous improvement through multimedia enhancements and best practices.

Qualifications

• Minimum of 5 years hardware/software technical writing experience.
• Excellent writing and editing skills.
• Experience with topic-based authoring tools.
• Has delivered user content for a SaaS based solution.
• Documented complex systems.

Responsibilities

• Collaborate with subject matter experts to gather information.
• Plan and integrate documentation work.
• Promote continuous improvement.
• Develop multimedia enhancements for user assistance.
• Analyze content usage for better user experiences.

Skills

Technical writing

Editing skills

Topic-based authoring tools

Documenting complex systems

SaaS content delivery

Source control

Agile Scrum

Tools

FrameMaker

MadCap MadPak

MS Office

Job description

A technology company in Alpharetta, Georgia, is seeking a Technical Writer to create and revise user documentation for complex network monitoring products. Candidates should have over 5 years of experience in technical writing, excellent editing skills, and familiarity with SaaS content delivery. This role involves collaborating with experts to ensure high-quality user content while promoting continuous improvement through multimedia enhancements and best practices.