Technical Writer- Mortgage

Newrez LLC; Fort Washington (PA); On-site; USD 63,000 - 86,000; Full time

Job summary

An innovative company is seeking a skilled Technical Writer to enhance its mortgage services. This role involves creating clear policies and procedures that meet industry standards while collaborating with various teams. The ideal candidate will demonstrate strong writing and editing skills, along with advanced proficiency in Microsoft Office tools. Join a team that values superior performance and teamwork, and contribute to improving processes that directly impact customer satisfaction. This is a fantastic opportunity for someone who thrives in a dynamic environment and is passionate about effective communication.

Benefits

Medical, dental, and vision insurance

Health Savings Account with employer contribution

401(k) Retirement plan with employer match

Paid Maternity Leave/Parental Bonding Leave

Pet insurance

Adoption Assistance

Tuition reimbursement

Employee Loan Program

Emergency and Disaster Fund

Volunteer Time Off (VTO)

Qualifications

• 5+ years of technical writing and editing experience.
• Experience in mortgage servicing and/or originations.

Responsibilities

• Research, write, edit, and revise policies and procedures.
• Ensure compliance with industry standards and company guidelines.

Skills

Technical Writing

Editing

Research

Microsoft Office

Communication Skills

Education

Bachelor’s degree in English, Journalism, Communications or Liberal Studies

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Visio

Job description

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Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Position Summary

The Technical Writer is responsible for creating clear and easily understood policies and procedures. This includes researching, outlining, writing, and editing new and existing context, as well as collaborating with internal stakeholders and subject matter experts to gather necessary information. This role will also assist in defining standards, style, and terminology, and work effectively with cross-functional teams to implement projects in a timely manner. Additionally, the Technical Writer will ensure that all policies and procedures comply with industry standards and company guidelines.

Description

Duties and Responsibilities

• Research, write, edit, and revise new and existing policies and procedures content across the organization.
• Review for consistency, format documentation within prescribed templates and adherence to the current, approved style guide.
• Facilitate certification of policies and procedures.
• Organize and facilitate work sessions with subject matter experts, including side-by-side observations, to ensure detailed processes are thoroughly captured.
• Conduct process gap analysis during documentation.
• Follow established procedures for the review and approval of documentation, including Legal and Compliance review and approval of regulatory content.
• Initiate and lead necessary meetings with the line of business to complete and finalize procedures to meet deadlines.
• Ensure policies and procedures are compliant with Industry standards and company guidelines.
• Ingest, research, and review to ensure documents requested for exams and audits are compliant for the request. Work with the line of business as necessary to update or recertify as appropriate.
• Maintain tracking and ticketing system to ensure deadline are met timely.
• Assist with special projects and ad hoc requests.
• Performs other related job duties as assigned by management.
  
  

Qualifications And Education Requirements

• Bachelor’s degree in English, Journalism, Communications or Liberal Studies or equivalent experience.
• 5+ years of technical writing and editing experience or equivalent experience.
• 5+ years of mortgage servicing and/or originations.
  
  

Skills, Abilities, And Knowledge

• Strong communications skills, including written, verbal and presentation.
• Advanced proficiency in Microsoft Office Software (Word, Word Templates, Excel, PowerPoint, Visio).
• Ability to successfully balance multiple priorities and deliverable with tight deadlines.
• Must have the ability to work independently, efficiently, and accurately with minimal supervision.
• Comprehensive understanding of complex processes and/or procedures related to the mortgage industry.
• Superior writing skills to clearly communicate business processes and technical information.
  
  

REVISION HISTORY

Last Updated: 4/9/2025

Additional Information

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave
• Pet insurance
• Adoption Assistance
• Tuition reimbursement
• Employee Loan Program
• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
  
  

Newrez NOW

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
  
  

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Public Relations, and Writing/Editing

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