Technical Writer (Methods & Procedures Specialist)

PNC; United States; Remote; USD 50,000 - 75,000; Full time

Job summary

Tempus Technologies, a subsidiary of PNC, is seeking a Documentation Specialist to enhance internal tools documentation and training materials. The ideal candidate will possess strong writing and organizational skills, ensuring clarity and accessibility for stakeholders. This role offers opportunities for professional growth within a dynamic operations team.

Benefits

Medical/prescription drug coverage

Dental and vision options

401(k) with PNC match

Paid time off including holidays and vacation days

Qualifications

• 2+ years of relevant professional experience.
• Exceptional writing and communication skills.
• Ability to create user-friendly documentation.

Responsibilities

• Develop clear and concise documentation for internal training guides.
• Document and update the configuration and usage of internal tools.
• Conduct regular reviews of existing documentation for accuracy.

Skills

Writing

Communication

Organization

Process Design

Education

University / College Degree

Job description

Founded in 1987, Tempus Technologies is the expert leader of secure payments at the point of interaction. We're committed to developing exceptional point-of-sale payment integration technology and software solutions to meet the growing needs of our customers' business requirements. As a leader in the industry, we recognize our employees as one of our greatest assets. Tempus is growing and our team is growing with us, allowing for unlimited possibilities for career advancement and the potential for employees to develop their own individual career paths.

Tempus Technologies, subsidiary of PNC, is seeking a highly skilled and detail-oriented Documentation Specialist to join their dynamic Operations Team. The successful candidate will play a crucial role in documenting department internal tools guides, training scripts, ensuring clarity and accessibility of information for internal and stakeholders. The ideal candidate will possess exceptional writing, communication, organization, process, and design skills to create comprehensive and user-friendly documentation.

Responsibilities

• Documentation Creation:
  • Develop clear and concise documentation for internal training guides. Collaborate with subject matter experts to gather information and ensure accuracy in documentation. Create visually appealing and user-friendly documents using various tools and platforms.
• Tool Documentation:
  • Document and update the configuration, usage, and maintenance procedures for various internal tools. Document and update comprehensive guides for end-users on tool functionalities. Keep documentation up-to-date with any changes to tools or processes.
• Communication and Collaboration:
  • Communicate effectively with team members and stakeholders to gather information and ensure accuracy. Collaborate with teams to align documentation with current processes and methodologies.
• Quality Assurance:
  • Conduct regular reviews of existing documentation to ensure accuracy and relevance. Implement feedback from end-users and stakeholders to enhance documentation quality.
• Training Support:
  • Assist in creating training materials based on documented processes and tools. Provide support for training sessions to ensure understanding and adoption of documented procedures.

Job Description

Develops, implements and maintains methods, standards, procedures and guidelines. Guides the development, testing and evaluation of new or enhanced organizational processes or structures; recommends improvements as appropriate. Reports on and makes recommendations on the implementation of techniques and methodologies for analyzing and evaluating operations, workflow or procedures. Performs moderate methods analysis work. Recommends and supports the implementation of methods and procedures for improved workflow or processes, staff utilization, office facilities, equipment utlization and communications. Recommends forms and survey instruments used in data collection and evaluation; conducts analytical studies to define and recommend solutions for problems, methods and procedures.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Auditing Operations, Competitive Advantages, Crisis Management, Disaster Recovery Planning, Process Design, Regulatory Compliance

Competencies

Consulting, Decision Making and Critical Thinking, Effective Communications, Group Facilitation, IT: a Business Within a Business, IT Standards, Procedures & Policies, Process Management, Quality Management, Requirements Analysis, Standard Operating Procedures

Work Experience

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

No Degree

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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