Technical Writer (Methods & Procedures Specialist) - Tempus Technologies

PNC; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

A leading company in secure payments is seeking a Technical Writer (Methods & Procedures Specialist) to join their Operations Team. The role involves creating clear documentation for internal tools and guides, collaborating with experts, and ensuring accuracy. This full-time remote position offers comprehensive benefits and opportunities for career advancement.

Benefits

Comprehensive health benefits

Retirement benefits

Wellness benefits

Paid time off

Qualifications

• 2+ years of relevant experience.
• Strong writing, communication, organization, and process design skills.
• Knowledge of process management and quality management.

Responsibilities

• Develop clear and concise documentation for training guides and internal tools.
• Collaborate with subject matter experts to gather accurate information.
• Create user-friendly documents using various tools and platforms.

Skills

Writing

Communication

Organization

Process Design

Education

University/College Degree or Equivalent Experience

Tools

Documentation Tools

Job description

Technical Writer (Methods & Procedures Specialist) - Tempus Technologies

Join to apply for the Technical Writer (Methods & Procedures Specialist) role at PNC.

Position Overview: Tempus Technologies, founded in 1987, is a leader in secure payments at the point of interaction. We develop innovative point-of-sale payment integration technology and software solutions. As our company grows, so do opportunities for career advancement and individual development.

Job Profile: We are seeking a detail-oriented Documentation Specialist to join our Operations Team. The successful candidate will create clear, accessible documentation for internal tools, guides, and training scripts, ensuring accuracy and usability for internal teams and stakeholders.

Responsibilities:

1. Develop clear and concise documentation for training guides and internal tools.
2. Collaborate with subject matter experts to gather accurate information.
3. Create user-friendly documents using various tools and platforms.
4. Document and update procedures for internal tools and end-user guides.
5. Maintain up-to-date documentation reflecting process changes.
6. Communicate effectively with team members and stakeholders.
7. Conduct reviews of existing documentation for accuracy and relevance.
8. Assist in creating training materials and support training sessions.

Additional Responsibilities:

• Develop and maintain methods, standards, procedures, and guidelines.
• Guide the development and evaluation of organizational processes.
• Report and recommend improvements for workflows and procedures.

Qualifications:

• 2+ years of relevant experience, with a university/college degree or equivalent experience.
• Strong writing, communication, organization, and process design skills.
• Knowledge of process management, quality management, and documentation tools.

Preferred Skills: Auditing, Crisis Management, Disaster Recovery, Regulatory Compliance, Process Design.

Work Environment: Full-time, remote position within the United States.

Benefits: Comprehensive health, retirement, wellness, and paid time off benefits.

Equal Opportunity: PNC is committed to diversity and inclusion, providing accommodations and equal employment opportunities.